I hope my post is allowed, and not removed. I'm not her to defend myself. I'm here to let people know I'm human, and I make mistakes. With Russ, I believe there was some communication problems on both of our parts. Regardless it was an error and once I was directed to this post, I immediately did everything in my power to rectify the problem. As a previous poster said... "Hope I'm judged on my accomplishments & not a couple of mistakes." Not only do I do have the graphic design business, I also own a lawn care company. Very similar customers as you pressure washers deal with. So I'm am very used to getting calls from my customers with weed problems, fungus problems, etc. I think what makes a good business owner is not one that expects perfection (although we all, myself included, try to achieve it), but one who is able to make the customer happy not only when they have a concern, but when the owner can admit a mistake and correct it.
As to the comment by: extremecleantn... You are correct, I do use the same pictures sometimes. Allow me to explain. The pictures I purchase are not cheap. When you actually read the usage-rights on a royalties free images, the pictures end up costing sometimes over $100 each. I have purchased dozens of pictures over the years, for my customers to use. When a customer doesn't want to purchase his own pictures, or cant supply any he has taken, I have to use the images I have. On a similar topic, if a customer provides images, I assume he/she has the right to use them. The problem with the internet, is that pictures are too easily stolen. MY ADVICE... If you are one of those people who doesn't want your pictures stolen, make sure you watermark your image!! Locking the image(so it can't be "right clicked") doesn't work. There is a "PrtScrn" button on the keyboard and the picture can be taken just as easily.
I hope this post stays, I think I've done my best to show I'm an honest guy.
Thank you,
Bob Daniels