TOMA

Mike V

Member
Top of Mind Awarness - Basically TOMA is an extension or a result of your overall marketing and advertising campaign. It is nothing more than a catch phrase.

Basics:
Be memorable!
Set yourself Apart from your competitors.
Consistency in your message.
Stay in your customer's face - Constant Repetition.
Do Great Work....People Talk.
Be Genuine.

Think of it like this.....you are driving down the street and you see a Giant Elephant walking down the sidewalk, you stop, look and think " Damn....there is a Giant Elephant walking down the sidewalk!"

This is what you want to create when you customer's see your marketing. The tough part is figuring out how to achieve this. We are all bombarded with a constant flow of advertising everyday, so how can you stand apart in this sea of competition (Remember that competition is not just another pressure cleaning company, you are competeing against every piece of advertising a potential customer is hit with). You have to really know your craft.

There is one thing that every single potential customer has in common and this one thing is what you need to target. What is the one thing they have in common that they all care about? Themselves! Make your marketing about them and what they need and how they benefit. We all spend a lot of time thinking about our lives, families, houses and how we might improve our lives. By thinking about these same things and how you can help improve their lives will soon put you at the Top of their minds. You want to stand out, you want to be the Giant Elephant. You want to be the guy they call.

Use different media outlets to broaden your reach.....hopefully all the stuff you are doing already. If you are not in front of your customer as much as possible then your competitor's messages will take your place in the customers mind. This is where repetition and consistency come into play.

Our current economic market is the BEST time to get new customers if you practice TOMA. Lots of folks have cut back on their advertising budgets and you can capitilize on this by staying in front of your customers.


TOMA is the result of your hard work.

TOMA is an organic, ongoing marketing strategy that will not happen overnight, it takes a little time, it takes a little practice to find the right message.
 
Great info Mike (and DJ).

The process of marketing and promoting to potential customers is fairly simple at the outset... initially it's like, 'I want so-and-so's business... I will send them a postcard, I will call them, I will fax them, I will write a letter to them, I will stop by their office..."

All these are great things to do, you will begin to create awareness... but what is it that the potential customer is now aware of?

You, 'Joe Schmoe'...

Your Company, 'Pressure Washing, Inc.'...

Your Service, 'Shit Shovelling'...

Or are they tied together?

You want the light bulb to come on when you send the marketing material or marketing call... 'oh, great, I'm glad Joe Schmoe from Pressure Washing, Inc. sent this postcard/called, I've got some shit that needs shovelled at 123 Main Street'.

TOMA is a marketing approach that is only successful through a consistent, persistent message. If you have a logo, use it - use it professionally, same color, same dimensions. Any printed marketing material you send out, use the same font, layout, color scheme or theme... that's not to say that each marketing piece needs to be the same template based piece, but similar enough for the customer's grey matter to make the connection.

Make it clear what you do - yes you pressure wash, but what do you pressure wash?... yes, you pressure wash everything (in the words of Scott K, I'll pressure wash your ass if the money is right!! :yeah:)... but spell it out to the customer, we are running a special through the end of January, "ass pressure washing for the special price of $69". You want to differentiate your company from just another pressure washing company, tell them exactly what you do and how your services can benefit them.

As Mike states, different advertising mediums will bring about awareness - the quality of the material (print, video, radio, live demo, sales presentation) will be crucial to the success of your TOMA approach.

Whether it is TOMA, AIDA or any other marketing buzz-phrase, it all leads down to one thing:

"The right service, in the right place, at the right time, at the right price"

It's just a matter of getting your company there.

One thing I have found is that the satisfaction of our existing customers leads to their retention and customer retention increases the lifetime value of that customer (repeat buying, referrals, up-selling)... I can attribute the growth of my company to focusing on this.
 
Coke is a good example.......When you think of a soft drink . Coke pops up.

When people in Lexington KY think landscaping, hillenmeyer's comes to my mind. They advertise in newspapers, Tv, Mags, ect. They are a large local company that has the money to do it. Personally I don't see how a one or two rig operation can do it. Maybe Mike you can share with us on that.........Unlike most that budget 10% for advertising I plan on going 30-40% this yr and maybe next. I have other sources of income to fall back on that allows me to do it. Getting my brand out there is the most important thing for me in 11' and 12' depending.......
 
Kevin's book on marketing "$600 hr" covers a lot of things like this it is a great read. I employed several of his ideas on some fliers for plowing this year and got the best results I ever had from a flier. Marketing is about the customer and whats in it for them. Giveaways work and so do other things like discounts, guilt, emotions...
 
At this point the elephant in the room is the Ipad. Everyone wants one and when you have one everyone wants to talk about them. So........ to do, lets say quarterly giveaways till they are no longer the "it" thing will get plenty attention.

Although it may be the elephant in the room, it's only there until the next thing come in.

TOMA is exactly what it stands for. Top of the mind awareness. It's about different tactics deployed at set times to constantly deliver a message through different avenues.

I recorded a video but don't feel comfortable posting it as it shows some proprietary methods for my company. PM me and I will send you the link.
 
Although it may be the elephant in the room, it's only there until the next thing come in.

TOMA is exactly what it stands for. Top of the mind awareness. It's about different tactics deployed at set times to constantly deliver a message through different avenues.

I recorded a video but don't feel comfortable posting it as it shows some proprietary methods for my company. PM me and I will send you the link.

I Agree 100% with TOMA I have not been doing it to the best of my abilities . I attribute a great deal of my growth over the years to the small effort I have given it and Yes I could and should fallow it more and do more. I plan on it this year. I will be more focused on two types of customers than ever.
 
At this point the elephant in the room is the Ipad. Everyone wants one and when you have one everyone wants to talk about them. So........ to do, lets say quarterly giveaways till they are no longer the "it" thing will get plenty attention.

An IPAD may be "in" right now and would be cool to play with but it is really has nothing to do with building your company's reputation in the marketplace. Trust me, people will not talk about the pressure washer giving away an IPAD...too many other things of more value being given away at any given time. I got a mailer today with a key and scratch off things for a free car...couldnt tell you what brand car or what dealership, it got tossed because I knew there was a catch and I don't have time to play games.

An IPAD giveaway can be used in conjuction with other advertising, but I would think that instead of buying an IPAD, use the money for more marketing. An Ipad is not an Elephant.....the ENTIRE package is the Elephant!
 
Kevin's book on marketing "$600 hr" covers a lot of things like this it is a great read. I employed several of his ideas on some fliers for plowing this year and got the best results I ever had from a flier. Marketing is about the customer and whats in it for them. Giveaways work and so do other things like discounts, guilt, emotions...

Paul, Kevin who? and name of book? Please.
 
Great stuff.

Staying in front of your target market is what you have to do. REPUTATION & REPETITION is what every contractor has to build on. Good reputation is a best seller every time. Having them remember you is what you have to work on and that is a constant repetitive thing in your advertising also, Like Mike/TOMA states

Reputation, I have always been on schedule, NEVER missed a start date, never missed a finish date. Sell that all the time to customers when I get a chance.
I see a lot of companies say that but later find out they aren't being truthful. I hear it from managers, I have gotten jobs at higher bid, because the last guy didnt show up the day they said or there was one guy washing and it took 10 days to do a project, when it was suppose to be a 3 or 4 day job, managers and customers will always catch you in a lie. Don't LIE!

Reputation is all you have these days, you can have a good one or a bad one

I use about 4 different catch phrases in all my adverting, have for over 8 years
First one was Quality Workmanship - Great Rates - On Time Service
others are -
Clean - Beautify - Protect
The Trusted Choice
Then the Biggest one is my LOGO all over the darn place. I have used these for years and it works
I have had managers quote my own catch phrases to me. My logo all the time people say hey I saw your trucks here or there, we see them everywhere.
So you have only one truck & trailer ...no you don't. Logo your truck, your trailer, Put a small logo n the back of your wife's SUV, bumper sticker with you logo on your mother & fathers car etc
Logo on every piece of advertising you have.

Got to go, looking to hear more from all. I love this stuff
 
Give-aways are only to get you in to convey the message. Ipad give-aways will not get you business. I will make a video about this so guys dont get the wrong ideas about Ipad giev-aways in the business world.

I use Ipads to harvest possible leads, I say possible because I choose my customers.
 
I think some are confused by what I mean. The Ipad is in conjunction with all of those things listed. It is simply used to get noticed and create the hype to stay in the lime light of current and potential customers. The Fax marketing, postcards, emails and visits keep the info infront of them. Its like the candy jars its a tool to open doors. And when I say the Ipad is the elephant its because it is a big thing and everyone in the room wants to talk about it. There is a lot of Hype for these and they are notgoing away anytime soon.
 
Give-aways are only to get you in to convey the message. Ipad give-aways will not get you business. I will make a video about this so guys dont get the wrong ideas about Ipad giev-aways in the business world.

I use Ipads to harvest possible leads, I say possible because I choose my customers.

Ron the videos are kinda a pain in the ass.
 
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