I've taken quite a few classes and have been in all types of training, coaching sessions and seminars. I hold certifications and licenses across several industries. The knowledge and experience Doug shares and teaches with is truly remarkable. He meets each student where their individual needs are and teaches with patience and understanding. He holds nothing back and answers each and every question thoroughly. I love information and am a research hound, yet today I learned a ton of NEW information. Practical hands-on training is far superior to theoretical principles. Doug's been doing this for so long, he teaches when he isn't even trying to teach. I got to watch and hear Doug deal with his client, employees, colleagues, students and equipment. I witnessed the smooth execution of an exterior cleaning process that has been developed over the course of 30+ years of experience. Oh yeah, we got some pretty good footage too! Looking forward to Day 2!!!