harley0923
New member
Nightmare for the Rookie
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Well it all started about three weeks ago----Being so proud to order my first machine. I have always thought it best to start small and grow tall. I would order a cold water machine at 4,000 PSI/4 GPM......I ordered a belt driven and got a direct-drive with a supply outletwhich would not work the way it was engineered. So I looked in the phone book for the authorized General Pump Repair house and loaded it in the SUV and took it over.....This was after I took digital pictures and E-Mailed it to the place where purchased, OH it will work----No, it will not according to the technical who looked at it. So they said we will air freight you a new pump assembly and you put it on....HUH ??? I said NO NO NO----Well finally they aggreed to send the new pump assembly to the tech and have him put it on---good idea. Send wrong turbo nozzle also in the shipment. Had to go back to the tech and get some fittings to operate the machine with the hose confiration I have. This is after about 20 phone calls to get everything all straight. Oh there was a difference in the direct drive machine and the belt driven one----they want to apply store credit and not my credit card. I could go on and on......Also the samples promised by them were about two weeks late as the UPS shipment got lost.The tech wants to charge me some $23.00 for the installation of the pump assembly---Yes, you guessed it, they are wanting me to pay it. If I did business like this I would be out on the street
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Red River Pressure Cleaning Service
Michael Lowe-President
P O Box 5965
Shreveport, LA 71135
View from the Highest Point in Louisiana
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Well it all started about three weeks ago----Being so proud to order my first machine. I have always thought it best to start small and grow tall. I would order a cold water machine at 4,000 PSI/4 GPM......I ordered a belt driven and got a direct-drive with a supply outletwhich would not work the way it was engineered. So I looked in the phone book for the authorized General Pump Repair house and loaded it in the SUV and took it over.....This was after I took digital pictures and E-Mailed it to the place where purchased, OH it will work----No, it will not according to the technical who looked at it. So they said we will air freight you a new pump assembly and you put it on....HUH ??? I said NO NO NO----Well finally they aggreed to send the new pump assembly to the tech and have him put it on---good idea. Send wrong turbo nozzle also in the shipment. Had to go back to the tech and get some fittings to operate the machine with the hose confiration I have. This is after about 20 phone calls to get everything all straight. Oh there was a difference in the direct drive machine and the belt driven one----they want to apply store credit and not my credit card. I could go on and on......Also the samples promised by them were about two weeks late as the UPS shipment got lost.The tech wants to charge me some $23.00 for the installation of the pump assembly---Yes, you guessed it, they are wanting me to pay it. If I did business like this I would be out on the street
__________________
Red River Pressure Cleaning Service
Michael Lowe-President
P O Box 5965
Shreveport, LA 71135
View from the Highest Point in Louisiana