Appreciate it. I'm from Mississippi as well (Florence area).
Enjoyed Mississippi's finest public education facility during the mid 70's and then went to private school from then on through high school.
I know exactly what you mean about promptness. 90% of the job is being there on time.
Whenever we have a customer drop us and then come back, we raise their prices $50. As long as they stay with us we don't raise their price. If they skip a sch. cleaning, or leave and come back, we raise their price to market + $50.
Needless to say, we've got some customers that haven't missed a single cleaning in 14 years, and we still only charge them $135, and we've got others who we charge $350 (for the same type job).
We reward loyalty of our customers with stable prices.
If you play the ol' leave and come back game, soon our prices are double what anyone else is charging, and they still pay.
Hoodcleaningschool.com has a very specific target market that we are helping. Those who want to do it right from day one and be very proficient at cleaning hoods and operating a complete hood cleaning company properly.
We combine old school techniques along with new school techniques and expose our students to about as many different real world hood cleanings as we can. Then plug them into a 24/7 online support system with the veterans helping the newbies. We have found this to be a very successful combination.
The knowledge of many helping the few. Since our students are encouraged to think outside the box and be creative and then feed this new knowledge back into the group, we have tremendous improvement on a continuous basis.
It's like having 40 different hood cleaning companies doing research and development on a continual basis and feeding their improvements back into the group. It makes the group stronger for everyone involved.
Look forward to meeting you someday. I'm always impressed when I see other hood cleaning companies doing it right.