Cold calling With DJ

Here is the reality .....

Dave Mac hit the nail on the head.

-I don't want to answer my cell on the roof because I don't want to be on the roof in the first place.
-I am not going drop everything I am doing to call a client back.
-I don't view it as short sited. Short sited is making a commitment to being the person who handles ALL problems. I will never get out of being an employee that way.
-I don't need a resume - honestly don't have one - I am an entrepreneur not a business owner. I invest money and time into a business so that it will grow and run it's self.
-I don't want to be the go to guy for all clients. I put that ownership on my crew leaders and it is tied into their bonus structure. They are doing the job - They need to make the client happy as well as handle any challenges that may arise.
-EasyPro is not all things to all people. I don't want everyone to like us I just want some people to love us!

Most importantly .... All customers are not VIP. I am not going to take a $300 house wash client that calls us every three years to a reds game with a portfolio manager that spends 100g's a year with us. That makes no sense.

And if the work less, make more & enjoy life more often model is not of popular belief here that is fine by me .... I do know that we have grossed and NETTED more money this year than ever and I have been in the field twice and worked less hours than I ever have!

If that's crazy - I'm the poster child for being insane ;)
 
Let me know when you are half my level, and I might start agreeing with you. One thing to keep in mind is that my customer list is very small, but my smallest customer is $30k a year, and the next one does that a month. Curiously, I don't answer phones on roofs, because I am not short sighted enough to depend on non recurring income.
BTW, the big time contracts require a resume.
 
Scott Stone said:
Let me know when you are half my level, and I might start agreeing with you. One thing to keep in mind is that my customer list is very small, but my smallest customer is $30k a year, and the next one does that a month. Curiously, I don't answer phones on roofs, because I am not short sighted enough to depend on non recurring income.
BTW, the big time contracts require a resume.
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That is very closed minded Scott, I have learned stuff from guys that have only been in business a year.

I'm not sure what your revenue is per year but EasyPro will never be much bigger than we are now - around 15 employees.
 
DJ Carroll said:
The biggest take away from this thread should be to never stop growing or learning.

I have given you guys tools and tactics .... you as the business men have to figure out what is a fit for your business.

As always I wish the best to all! Great convo in this thread!
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As you can tell DJ, I am a builder also. But there are levels you have to reach before your scenario works. That level is much higher than you or I find ourselves at now. Even when you reach that level without the proper grounding and appreciation for your customers you might find yourself in the same position as some other "multi-million" dollar contractors who degenerate to poor service and reputation to the point where they have to sell off portions of the business or live of their wife's money just to survive and keep up that facade.

Yesterday I had an emergency service for a $120k + customer and the only two people left who hadn't already been working overtime hours and needed some sleep was Chris and me. We had to do it. I can't even remember the last time I worked on a roof and Chris probably only works 3-5 hours in the field a week now. I thought we were going to die doing one hour of rooftop work in the heat.

But answering that call, taking care of that service and doing it in a timely manner ensures that the customer relationship will withstand the temptation of dumping my company for the next lowballer.

There you have it folks. Let's pull this thread up again in five years and see who is still generating income.

Sent from my DROID RAZR HD using Tapatalk 2
 
implimenting/implementing is the misspelling on your flyer. I quit reading after that. Keep up the good work, tho! Go Big Blue.
 
dave mac said:
you guys should read e myth all DJ is doing is removing himself from his business, in the big picture he wants his company to run by itself without him involved, its done everyday.
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I'll have to read this, doesn't seem like he removed himself. Just putting people off and saying they are not important as other things.

We made all these mistakes to, listened to supposedly speakers like Chuck who have never built anything in there lives and if you look are not a success except with selling this sorta info. Fortunately they have new clients all the time because attrition give them this. I've been running a successful operation and share my success with those who listen and actually implement the process.

Do I do everything perfect? It all works for me and others will operate different.

Here's one people will argue with me on.

All customers are not equal!!


Iowa July 19 & 20 free free text me for more details !!
 
Truly I guess it all hinges in customer base.

I would see if I had all non repeat people who just needed a once in there life 400 house wash setting perimeters. I mean you have to have a life!

Rather than our customers who give us a life!! Millions in revenue!!!

It's just a different ball game. Majors versus peewee league.


Iowa July 19 & 20 free free text me for more details !!
 
Funny story, Mike Hilborn calls my 800 I answer he hangs up. The id tells me it's him. I call back I get the answering machine on a Saturday morning.

Later that week he's arguing I couldn't possibly have a company this large because I answer the phone. Lol

He's Broke!!!


Iowa July 19 & 20 free free text me for more details !!
 
I guess we all depend on different levels of customer service in our business. I agree with Ron that all customers are not created equal. My smallest customer is big enough to sustain me and a few employees. I think that level is worth talking to whenever they call.
 
Scott Stone said:
I guess we all depend on different levels of customer service in our business. I agree with Ron that all customers are not created equal. My smallest customer is big enough to sustain me and a few employees. I think that level is worth talking to whenever they call.
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Thats a Wrap!!! Not being Cocky its just the Truth.

Here a Check from my Third largest customer, its monthly. I normally do not Post Checks. But I'm pretty tired of BS, Scott knows the customer and so does Tony I think.

The Guy Died recently I had the relationship with, good man. Son in law is running the Show now. I have a good relation with Him also.
 
Yep, and I am very good friends with the son of the CFO, and was at his grandsons wedding reception. Good people all around.
 
DJ Carroll said:
To each their own. I simply shared how we operate. It always me to live comfortably, give several people a nice place to call a job and is steadily growing. I am always learning and implementing.
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Over the years it will change , you think it won't but it will. People change and so does the market. I'll be long gone before you can tell me I was right.


Iowa July 19 & 20 free free text me for more details !!
 
The problem with you and me Ron, is that we both have small time hack operations. Maybe we need to look at the people and proclaim that they are industry leaders for guidance. I know I would if I wanted to cut my revenues.
 
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