David, I thought you bought from Mt Hood Chemical in Portland. Give us more info on price & how much chemical used on a job, and the cost per job.
I got some antifreeze for sprinkler systems from Vopak. I was pleased w/the service. A week after my purchase, I got a follow up call, asking if I was pleased w/ the service and product.
E-spec never asked if I was pleased.
Douglas Hicks
General Fire Equipment Co of Eastern Oregon, Inc