Best answer for this one, get this too often

R

randyr5150

New member
Consumer confusion or is there a magic dust I just don't know about..
anyway responding to an email for a quote to do 2 tile roofs ( neighbors)
and got this response:

"Ok other address is 4730, we are not looking for high pressure wash and want to stay away from chlorine if you can."

There is an obvious lack of education and that is going to be my part to sell the job. I will not tap dance the issue of a chlorine chemical cleaning and be frank, but it tells me that there is a issue of confusion in education that needs clarity.
Any thoughts?
 
When needed I show this to customers. This is what Oregon State University says about SH to control moss (taken direct from their website).

"Bleach


"General Information: Chlorine bleach (sodium hypochlorite) can be used on a number of surfaces contaminated with mosses including decks, patios, walks and roofs. When used to proper concentrations bleach is non corrosive to metals and will not stain treated areas. One should, however, avoid contact with clothing. Brand names of bleach especially for mosses can be found in the moss control area in garden centers - one brand is 30seconds brand. To apply bleach mix one part water with one part concentrate. Use a backpack sprayer and spray liquid to dry area infected with mosses. Keep surface wet for at lease 30 seconds. After finishing application rinse thoroughly with water. If applying to wood keep wet for at least 15 minutes. An alternative to this concentration is to use four times the water. When applying one will need to keep the surface wet for four times as long. This concentration will cover 600 sq ft on porous surfaces or 1800 sq ft on non-porous surfaces.


"Effectiveness: Bleach applications remain effective for up to one year, but annual applications are usually necessary.


"Negative Side Effects: Bleach at these concentrations will be toxic to plants if left on for more than ten minutes. After ten minutes, injury or "burning" of foliage will occur. Since this product is toxic to fishes and aquatic invertebrates contact with water sources should be avoided.


"Possible Alternatives: Bleach is a good alternative to many other chemical controls, being less toxic to plants and aquatic ecosystems. Additionally, one could consider not controlling the mosses at all."

You might want to do a search of your state university websites. Wouldn't be surprised if you found something similar.
 
Rapid HotClean said:
When needed I show this to customers. This is what Oregon State University says about SH to control moss (taken direct from their website).

"Bleach


"General Information: Chlorine bleach (sodium hypochlorite) can be used on a number of surfaces contaminated with mosses including decks, patios, walks and roofs. When used to proper concentrations bleach is non corrosive to metals and will not stain treated areas. One should, however, avoid contact with clothing. Brand names of bleach especially for mosses can be found in the moss control area in garden centers - one brand is 30seconds brand. To apply bleach mix one part water with one part concentrate. Use a backpack sprayer and spray liquid to dry area infected with mosses. Keep surface wet for at lease 30 seconds. After finishing application rinse thoroughly with water. If applying to wood keep wet for at least 15 minutes. An alternative to this concentration is to use four times the water. When applying one will need to keep the surface wet for four times as long. This concentration will cover 600 sq ft on porous surfaces or 1800 sq ft on non-porous surfaces.


"Effectiveness: Bleach applications remain effective for up to one year, but annual applications are usually necessary.


"Negative Side Effects: Bleach at these concentrations will be toxic to plants if left on for more than ten minutes. After ten minutes, injury or "burning" of foliage will occur. Since this product is toxic to fishes and aquatic invertebrates contact with water sources should be avoided.


"Possible Alternatives: Bleach is a good alternative to many other chemical controls, being less toxic to plants and aquatic ecosystems. Additionally, one could consider not controlling the mosses at all."

You might want to do a search of your state university websites. Wouldn't be surprised if you found something similar.
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+200, Great response Rapid. Hit em with respected forms of Education.
 
Sustainable Pressure said:
Leave it to OSU and not U of O
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OSU is the ag school, so that's their job. But that's good stuff to show when needed to customers.

Mike, speaking of OSU, tonight they creamed Boise State in the Tidy...er Aloha Bowl.

I don't know if you heard about this, but Boise State was handicapped. Their starting quarterback got caught peeing off his hotel lanai. They kicked him off the team and made him fly home to Idaho. What an idiot!

BTW, it was great talking to you on the phone the other day.
 
Rapid HotClean said:
When needed I show this to customers. This is what Oregon State University says about SH to control moss (taken direct from their website).

"Bleach


"General Information: Chlorine bleach (sodium hypochlorite) can be used on a number of surfaces contaminated with mosses including decks, patios, walks and roofs. When used to proper concentrations bleach is non corrosive to metals and will not stain treated areas. One should, however, avoid contact with clothing. Brand names of bleach especially for mosses can be found in the moss control area in garden centers - one brand is 30seconds brand. To apply bleach mix one part water with one part concentrate. Use a backpack sprayer and spray liquid to dry area infected with mosses. Keep surface wet for at lease 30 seconds. After finishing application rinse thoroughly with water. If applying to wood keep wet for at least 15 minutes. An alternative to this concentration is to use four times the water. When applying one will need to keep the surface wet for four times as long. This concentration will cover 600 sq ft on porous surfaces or 1800 sq ft on non-porous surfaces.


"Effectiveness: Bleach applications remain effective for up to one year, but annual applications are usually necessary.


"Negative Side Effects: Bleach at these concentrations will be toxic to plants if left on for more than ten minutes. After ten minutes, injury or "burning" of foliage will occur. Since this product is toxic to fishes and aquatic invertebrates contact with water sources should be avoided.


"Possible Alternatives: Bleach is a good alternative to many other chemical controls, being less toxic to plants and aquatic ecosystems. Additionally, one could consider not controlling the mosses at all."

You might want to do a search of your state university websites. Wouldn't be surprised if you found something similar.
Click to expand...

Then you could bolster that with this from ARMA.

"The most effective method of cleaning algae and moss from a roof is with a 50:50 mix of laundry strength liquid chlorine bleach and water. Apply with a sprayer and allow the solution to dwell on the roof surface for 15 to 20 minutes, and then rinse thoroughly with low pressure water. Extended dwell times may be necessary, however, avoid letting the solution dry completely as this may prevent complete rinsing. Take proper precautions to protect landscaping and surrounding areas from the chlorine bleach solution. Use appropriate personal protective equipment when working with chlorine bleach. Algae will disappear and w ash away with subsequent rains. Moss will loosen over time and may be removed with a leaf blower. In severe cases, it may take more than one bleach treatment to kill all of the moss. Never use a pressure washer to clean an asphalt shingle roof as this will cause granule loss and very likely premature failure of the roof system."

That sort of information makes for a good retort to customer concerns about SH.
 
First I'd find out what the customer objects are to a bleach based detergent, and go from there. Yea we get that a few times each year because consumers have picked up the wrong info somewhere. When they realize (when talking to you) that you are knowledgeable and given them the correct info & answered their concerns.......it's a sold situation.
 
May not be a lack of education, but haven't gotten the right education. Or they may have had or know someone that had a bad experience with a cleaning contractor that used Bleach. Like Guy said, find out the objection first, and then go from their. I have no doubts you will educate him properly AND get the jobs.
 
Guy Blackmon said:
First I'd find out what the customer objects are to a bleach based detergent, and go from there. Yea we get that a few times each year because consumers have picked up the wrong info somewhere. When they realize (when talking to you) that you are knowledgeable and given them the correct info & answered their concerns.......it's a sold situation.
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I was hoping for sold , but... it is only about the coin,, so I wished him well and thanked him for the opportunity.

"Thank you for your quote, you are higher than some other quotes also for low pressure cleaning so I don’t think we will be proceeding with your firm."
 
the propertys

These are the homes and are just over 1 mil each,, price being a factor the winning bidder was under $600.... each,,,, what a joke !!
roofsbid bradenton.JPG
 
That's ok, you can't win 'em all.

On Saturday I received a roof cleaning call from a friendly sounding fellow. As I was driving at the time I kindly asked if he could text me the address and told him that with that in hand I'd get right back to him with a bid. He said no problem.

A few minutes later he texts me that his neighbor was going to pressure wash the roof. I then sent him a very cordial text explaining why that wouldn't be a good idea. I also told him that I'd rather see him go with any soft wash competitor rather than know a PW had been used on his roof.

His texted response - "get over it". LOL - what he didn't know is that I already was. Next!
 
pinpointdan said:
Ted, if people are that rude in Portland maybe I should cancel my trip.
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How dare you call people in Portland rude - that's just not true! We don't need your kind out here, so do us all a favor and just keep your sorry a@& in Tennessee!!
 
Rapid HotClean said:
That's ok, you can't win 'em all.

On Saturday I received a roof cleaning call from a friendly sounding fellow. As I was driving at the time I kindly asked if he could text me the address and told him that with that in hand I'd get right back to him with a bid. He said no problem.

A few minutes later he texts me that his neighbor was going to pressure wash the roof. I then sent him a very cordial text explaining why that wouldn't be a good idea. I also told him that I'd rather see him go with any soft wash competitor rather than know a PW had been used on his roof.

His texted response - "get over it". LOL - what he didn't know is that I already was. Next!
Click to expand...

Mine are usually shorter...like "if you are going to have it done, at lease please have it done right"
 
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