We contracted to clean a new convenience store flatwork under the awning. This is a remodeled store in an old location. So the concrete was awful. I got specific on what we would and could clean, customer agreed and said do it. So I send a tech to the job, now customer want whole lot cleaned at agreed price for only specific area. This is about 1/4 of the job. After a phone call reminding him of our conversation he says do it. Can a customer be a hack? Or is he just lowballing us? Not to disparage any particular ethnic origin, but this guy is the stereotypical convenience store owner.
He was satisfied with the service and payed.