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and have your original six-digit booking reference (PNR) ready for the agent. This allows the representative to see the "Fare Basis Code" of your original ticket. Some tickets are "restrictive" and do not allow for direction changes, while "Flexi" tickets allow them with only a fare difference payment. The agent will read you the fine print of your specific ticket, so you know exactly what is possible before you make a final decision on your new travel path.
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