hey scott, you think you could make that signature banner any larger? LOL
this one
- Thread starter Douglas Hicks
- Start date
jschessler
New member
Hoses
Hey Scott you must be talking about the serpintine hoses they are preaching that are better than any other hose, yeah right.
It lasted me maybe 2 months, and that is with me replacing the fittings and cutting down the hose everytime it sprung a leak.
I also have had other parts go bad after i put them on but usually I dont complain about I just get a new one, but My hose after One week of using it two fitting on both hoses i bought popped off. Oh by the way i have a k5 unloader on my unit so pressure is not kept in the hose, I could have just imagine if I had a different unloader with pressure in the hose.
Hey Scott you must be talking about the serpintine hoses they are preaching that are better than any other hose, yeah right.
It lasted me maybe 2 months, and that is with me replacing the fittings and cutting down the hose everytime it sprung a leak.
I also have had other parts go bad after i put them on but usually I dont complain about I just get a new one, but My hose after One week of using it two fitting on both hoses i bought popped off. Oh by the way i have a k5 unloader on my unit so pressure is not kept in the hose, I could have just imagine if I had a different unloader with pressure in the hose.
Gull Maint>
New member
I too have experienced the 1-800-YOURE ON YOUR OWN mentallity and didn't like that.I think Envirospec is a good company that needs to go through some reformation in the customer service department(my opinion for what ever it's worth).
From what I read,written by John Allison,he started with a house washing company,whos customer service was so good, they would be careful not to harm a "single daisy".
JOHN !!!! WE ARE YOUR CUSTOMERS NOW!!!!!
will you kindly take your foot from my flower beds LOL
I order from E-spec regularly and am only frustrated half of the time. Do I save time/money? sometimes. Do I get products I don't need or want? occassionally. Will I do it again? probably.Am I an idiot? Hey that's enough.
Seriously people weigh everything shipping/support(depends how much you need)/service/price/quality.
I have bought nozzels from envirospec pulled the trigger and threw them into the trash(defective),also had no problems with others. savings-throw aways+shipping=true price
Injectors 1 @ $150 <<<< lasted 5 years (still works)
another for a different machine @around $150<< lasted 4 months
a handful @ $12 and change(cermaic ball)<<< ea lasted 3 weeks avg
Identical injector bought locally(stainless ball) @ $13<< six months so far
I wish I knew what brand these things were so I could say hey if those are the *** don't send me them
On the order takers are just order takers.........So,that's their job,give em a break.If you guys became really successful owners of pressure cleaning companies(and knew everything),making perhaps hundreds of thousands of dollars per year, could John Allison lure you away with an "order takers" (god I hate titles) salary? and if so.......how much would an unloader cost?
In no way do I wish to knock Envirospec I just think they should take a quick look at some of their policies,from our side.In most businesses the customer is atleast somewhat right or atleast that's what I tell mine
From what I read,written by John Allison,he started with a house washing company,whos customer service was so good, they would be careful not to harm a "single daisy".
JOHN !!!! WE ARE YOUR CUSTOMERS NOW!!!!!
will you kindly take your foot from my flower beds LOL
I order from E-spec regularly and am only frustrated half of the time. Do I save time/money? sometimes. Do I get products I don't need or want? occassionally. Will I do it again? probably.Am I an idiot? Hey that's enough.
Seriously people weigh everything shipping/support(depends how much you need)/service/price/quality.
I have bought nozzels from envirospec pulled the trigger and threw them into the trash(defective),also had no problems with others. savings-throw aways+shipping=true price
Injectors 1 @ $150 <<<< lasted 5 years (still works)
another for a different machine @around $150<< lasted 4 months
a handful @ $12 and change(cermaic ball)<<< ea lasted 3 weeks avg
Identical injector bought locally(stainless ball) @ $13<< six months so far
I wish I knew what brand these things were so I could say hey if those are the *** don't send me them
On the order takers are just order takers.........So,that's their job,give em a break.If you guys became really successful owners of pressure cleaning companies(and knew everything),making perhaps hundreds of thousands of dollars per year, could John Allison lure you away with an "order takers" (god I hate titles) salary? and if so.......how much would an unloader cost?
In no way do I wish to knock Envirospec I just think they should take a quick look at some of their policies,from our side.In most businesses the customer is atleast somewhat right or atleast that's what I tell mine
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Jon
Member Specialist
Gull Maint>
Gee I wish I said that, very well said too and true.
You can please some of the customers some of the time but you cannot please all the customers all of the time!
Have dealt with them before, will again but also give as much as I can to my local dealer, good prices, good information and good supplies.
Jon
Gee I wish I said that, very well said too and true.
You can please some of the customers some of the time but you cannot please all the customers all of the time!
Have dealt with them before, will again but also give as much as I can to my local dealer, good prices, good information and good supplies.
Jon
Steven Rowlett
Member
I too have bought from and service varied. They have made some changes in the past few years, maybe not for the best. It is kind of like the gas stations from 30 years ago. It used to be that they were full service. Now all of the gas stations are at convience stores and thay are self service. When the public demands the cheapest price in town the customer service is the first thing they to suffer. It is like a large retail chain entering a small town and dropping the prices so low that the smaller merchants can't compete and go out of business. When they are the only game in town left they can charge whatever price they want because they are the only place left. We all need to make the most money for our services . We try to deliver customer service first because that is important to us. This is why the local auto parts store will always have a place in town. You will obtain more knowledge and information from them than say a AutoZone or such where thay have someone working and another person to take your money. The public in the past few years has been so consumed with the cheapest price that so many companies have gone overseas and left thousands of Americans without a job. Most people don't care until THEY are the ones without a job. With all of this in mind we must descide what is the most important the lowest price af having the customer and techical service to go along with the products we purchase. After all that is what ALL OF US SALE TO OUR CUSTOMERS FOR OUR CLEANING SERVICES . That is what sets all of apart from the fly-by-night guys, right? With all of this in mind we all need to think about who we do business with.
Ace
New member
Wal-Mart has really put a hurtin' on the small town I'm in. They sale food, general merchadise, tires, auto parts, clothes, prescription medicine, pressure washers, lawn mowers, gas- yes the Greenville N.C. store sells gas, flowers, cards, they have a bakery, and a deli, and sell jewlery. They have low prices and have run almost all the small businesses out of business with the low prices. Looks like the government would step in and do something or am I off base here?
Glenn
Glenn
hey ACE
YOU ARE WAY OFF BASE!
This is america. I feel sorry for the little guy but NO GOVERMENT should be used.
Your average car costs less then $4,000 to build, do you think uncle sam should set the selling price? Ask BILL GATES what he thinks.
E-SPEC has never screwed up any order that was given to them correctly PART # AND TELL THEM NO SUBSITITIONS. I would not order anything that i needed ASAP or to get me up and running.
spare parts,hoses,guns,tips,chems, stuff i know.
Im sure they have more then 1 item that they sell at there cost, just to give the impression that they have the best price on everything.
They dont, but damn close to it.
YOU ARE WAY OFF BASE!
This is america. I feel sorry for the little guy but NO GOVERMENT should be used.
Your average car costs less then $4,000 to build, do you think uncle sam should set the selling price? Ask BILL GATES what he thinks.
E-SPEC has never screwed up any order that was given to them correctly PART # AND TELL THEM NO SUBSITITIONS. I would not order anything that i needed ASAP or to get me up and running.
spare parts,hoses,guns,tips,chems, stuff i know.
Im sure they have more then 1 item that they sell at there cost, just to give the impression that they have the best price on everything.
They dont, but damn close to it.
mbryan
New member
We do much better with their hoses then our previous supplier who was charging us more than double. The only problem I have ever had was a variojet that crapped out on the first use and they pawned it off on the manufacturer instead of handling it with me and I still never got that damn thing replaced! I have had had nothing but good experiences otherwise.
David Saulque
Senior Moderator
A few years back, Scott Stone told me I should buy some of this great hose from Espec at $1.00 per foot-and so I did and have done very well with the hose. In fact a few months ago Scott and I had a few laughs about it. All we can figure out is we don't have vehicles crossing the hose. I have been happy with Espec and gone though the train program that they offer. In fact I still use the Serpentine hose.
David
David
Jon
Member Specialist
I back up my work, if ever a customer is not satisfied I will go back and redo the whole job for free if that is what it takes.
I have never noticed that disclaimer, picture buying a new car and the dealer and manufacturer say you have to take each part to the orginal company that made it for warranty work.
True the tires and radio are exempt but the rest of the car is backed by the selling dealer who in turn is backed by the manufacturer as it should be with Especs.
John Allison since your lurk and read this stuff how about an ansewr to this question: Would you buy anything from any company whether it is a product for resale or personal use if there was NO warranty on the product?
I doubt you would, I surely would not.
Please post here and clear this whole thing up Mr. Allison.
Jon
I have never noticed that disclaimer, picture buying a new car and the dealer and manufacturer say you have to take each part to the orginal company that made it for warranty work.
True the tires and radio are exempt but the rest of the car is backed by the selling dealer who in turn is backed by the manufacturer as it should be with Especs.
John Allison since your lurk and read this stuff how about an ansewr to this question: Would you buy anything from any company whether it is a product for resale or personal use if there was NO warranty on the product?
I doubt you would, I surely would not.
Please post here and clear this whole thing up Mr. Allison.
Jon
kmjt1021
Member
I tend to agree, I would solve the problem for my customer then talk to manufacturer myself. However the page is entitled our policies, and I think it pretty much answers most of the complaints that have been stated here, I guess if I don't like there policies then I don't buy from them. It seems to be that simple.
Ok Mr Allison, I am through defending you, it's your turn
Ok Mr Allison, I am through defending you, it's your turn
ron p
cant compare service with parts
and JON if the honda motor craps out on your new wash unit your supplier wont just put a new one on and worrie about it later. They go back to the MFG. on all the working parts. Mail orders make you go to the MFG. THE UNIT ASSEMBLER IS ONLY GOING TO MAKE GOOD ON WHAT HE MAKES NOT ALL THE PARTS.
If you want dirt cheap, you get little service.
How meny things sold in this biz. get screwed-up by the customer, or miss ordered, or people trying the ol' switch arow. Put acid in the wrong kind of injector,send stuff back because they said it did'nt work [installed backwards], order spare parts for the season and return at the end of the season to get money back? All this stuff happens and costs them/you/me/us money.
You charge for service and garrentee your parts.
Thats good, sometimes you loose a little money.
What if you had no control of the mfg. or service?
cant compare service with parts
and JON if the honda motor craps out on your new wash unit your supplier wont just put a new one on and worrie about it later. They go back to the MFG. on all the working parts. Mail orders make you go to the MFG. THE UNIT ASSEMBLER IS ONLY GOING TO MAKE GOOD ON WHAT HE MAKES NOT ALL THE PARTS.
If you want dirt cheap, you get little service.
How meny things sold in this biz. get screwed-up by the customer, or miss ordered, or people trying the ol' switch arow. Put acid in the wrong kind of injector,send stuff back because they said it did'nt work [installed backwards], order spare parts for the season and return at the end of the season to get money back? All this stuff happens and costs them/you/me/us money.
You charge for service and garrentee your parts.
Thats good, sometimes you loose a little money.
What if you had no control of the mfg. or service?
Scott Stone
New member
Okay Ron,
I will grant that you have a valid argument on some points. I have to disagree with you though. I think that a part of the reason that E-spec is able to sell parts so cheaply is because they buy them Cheap, (Rocket science, Huh) I think that something more important is that they are able to but them cheap because the manufacturers know their return policy and don't mach care if the make one or two end users,
you and me, angry because we have absolutely no pull with them. Now a distributor, or Master distributor like E-spec would have more pull with them, but since they are just getting return authorizations for the contractors, at best, they are not really involved in the loop. I know that for me, if I have to fight on the phone for hours to return a $45 part that failed it will get to the point that I am not going to waste my time. Right may be right, but I would rather make sure money than fight about getting that money back. I think that the Manufacturers know this, and E-spec knows it, and it is all taken into account. Face it there are very few like Jon that are going to take the time to fight it out all the way to the end, and I am pretty sure that the end is Way, Way down the line.
Of course, this is just my opinion.
What is interesting is that if you do buy a machine from them, you have to sign a waiver that they are in no way responsible for the warranty. I saw that, and even though I assume that I am going to repair the thing myself at the prices I pay, I would not buy the machine from them because it shows me that they have no confidence in the merchandise that they are selling. I guess it could be implied that the same holds true for their parts as well.
Scott
I will grant that you have a valid argument on some points. I have to disagree with you though. I think that a part of the reason that E-spec is able to sell parts so cheaply is because they buy them Cheap, (Rocket science, Huh) I think that something more important is that they are able to but them cheap because the manufacturers know their return policy and don't mach care if the make one or two end users,
you and me, angry because we have absolutely no pull with them. Now a distributor, or Master distributor like E-spec would have more pull with them, but since they are just getting return authorizations for the contractors, at best, they are not really involved in the loop. I know that for me, if I have to fight on the phone for hours to return a $45 part that failed it will get to the point that I am not going to waste my time. Right may be right, but I would rather make sure money than fight about getting that money back. I think that the Manufacturers know this, and E-spec knows it, and it is all taken into account. Face it there are very few like Jon that are going to take the time to fight it out all the way to the end, and I am pretty sure that the end is Way, Way down the line.
Of course, this is just my opinion.
What is interesting is that if you do buy a machine from them, you have to sign a waiver that they are in no way responsible for the warranty. I saw that, and even though I assume that I am going to repair the thing myself at the prices I pay, I would not buy the machine from them because it shows me that they have no confidence in the merchandise that they are selling. I guess it could be implied that the same holds true for their parts as well.
Scott
Jon
Member Specialist
Ron P. is it just me or am I out of touch with how people do things today.
I have never bought anything only to return it after the season ends, ok so there is no end of season here in CA but still if I buy something I know I will keep it, only exception is if I was shipped the wrong item or recieved it damaged.
The company I got my new Honda motor from is also the certified repair/warranty company. Yes I take the time to be sure of those things so I will not have to deal with it later. And it won't take them six month to get it fixed if need be, I would not put up withat that. And yes I have my ways of dealing with that if the need be.
Mr. Allison has sent me a couple Emails as I am sure he has others concerning this forum. I have asked him to join and post offering his expertise but it won't happen.
He made it pretty clear he to me he does not wish anyone that has the balls to speak out against his business to buy from him.
Unless he speaks up here and clarifies that then I shall assume he has enough business and is more then willing to loose some to his competitors.
I am still waiting for his reply explaining if that is his desire or not.
He does log in here and read what is said so rather then reply to each of us seperatly if he did so and I would think many got Email from him why not just reply to all here and be done with it Mr. Allison?
Jon
I have never bought anything only to return it after the season ends, ok so there is no end of season here in CA but still if I buy something I know I will keep it, only exception is if I was shipped the wrong item or recieved it damaged.
The company I got my new Honda motor from is also the certified repair/warranty company. Yes I take the time to be sure of those things so I will not have to deal with it later. And it won't take them six month to get it fixed if need be, I would not put up withat that. And yes I have my ways of dealing with that if the need be.
Mr. Allison has sent me a couple Emails as I am sure he has others concerning this forum. I have asked him to join and post offering his expertise but it won't happen.
He made it pretty clear he to me he does not wish anyone that has the balls to speak out against his business to buy from him.
Unless he speaks up here and clarifies that then I shall assume he has enough business and is more then willing to loose some to his competitors.
I am still waiting for his reply explaining if that is his desire or not.
He does log in here and read what is said so rather then reply to each of us seperatly if he did so and I would think many got Email from him why not just reply to all here and be done with it Mr. Allison?
Jon
Scott Stone
New member
Because he melts under flames!!!
ron p
E-SPEC is a re-saler that has orginised a catalog to supply stuff to people in the PW biz.
In some cases the person you give the order to, knows nothing more then the description given on there computer screen.
You dont call NORTHERN TOOL and ask them how to use a hammer, you just order one.
When i call e-spec they tell me what part i just gave them the # on, the price,if its on sale,if its in stock, and when they are going to ship[24 hrs from the time the order is givin, and who the shipper is.
As i stated before I dont order anything that will make or brake a wash day for me. I order extras[and i test them].
Jon "yes people order things, keep them as spares and when it gets cold return them."
People do this with CHEMS also. All the time.
They think they are going to get deck work and order 20 lbs of [whatever] never use it and return it in the fall.
This happens with unloaders,flo-jets,exstension wands,ect....
No one wants unhappy customers, even E-SPEC.
The internet rep. less then 10% of the people in the PW biz, then less then 1% post.
This is info past to me from a respectable chem MFG.
E-SPEC has 80% INTERNET BUYERS so im told.
Put the pressure on! Pressure works.
You dont think that the BIG REDUCTION IN AD SPACE IN THE SPECBLASTER MAGIZINE was a accident, do you????? Come on SCOTT you write for them, you know the deal. Maybe now delco will support blastmaster? E-spec WILL NEVER POST WHILE THERE $$$$ NUMBERS ARE UP.
Can anyone prove that they sale re mfg pumps or that they dont use OEM parts in there rebuild kits
[they make up there own kits from diffrent suppliers]
SCOTT what was your $45 part? Did you put it on a credit card? did you stop payment?
Did you do the most crappy thing " buy the same part from someone else and send the broken one back to the co. where you got the good one"
yes, people do this stuff.
JON its a LOT easyer to put out lots of little fires then ONE HUGE FORREST FIRE. He's not a stupid man and im sure he has people that tell him not to post.
One day ill get a bad part and i will have to suffer too, but then i will look back and see that there prices have saved/made me $100's and will still order from them.
If you buy and sell 100 pumps you may get 1 or 2 that has problems. If your buying and selling 2000 pumps then maybe your going to get 20.
"feeling lucky,punk?"
E-SPEC is a re-saler that has orginised a catalog to supply stuff to people in the PW biz.
In some cases the person you give the order to, knows nothing more then the description given on there computer screen.
You dont call NORTHERN TOOL and ask them how to use a hammer, you just order one.
When i call e-spec they tell me what part i just gave them the # on, the price,if its on sale,if its in stock, and when they are going to ship[24 hrs from the time the order is givin, and who the shipper is.
As i stated before I dont order anything that will make or brake a wash day for me. I order extras[and i test them].
Jon "yes people order things, keep them as spares and when it gets cold return them."
People do this with CHEMS also. All the time.
They think they are going to get deck work and order 20 lbs of [whatever] never use it and return it in the fall.
This happens with unloaders,flo-jets,exstension wands,ect....
No one wants unhappy customers, even E-SPEC.
The internet rep. less then 10% of the people in the PW biz, then less then 1% post.
This is info past to me from a respectable chem MFG.
E-SPEC has 80% INTERNET BUYERS so im told.
Put the pressure on! Pressure works.
You dont think that the BIG REDUCTION IN AD SPACE IN THE SPECBLASTER MAGIZINE was a accident, do you????? Come on SCOTT you write for them, you know the deal. Maybe now delco will support blastmaster? E-spec WILL NEVER POST WHILE THERE $$$$ NUMBERS ARE UP.
Can anyone prove that they sale re mfg pumps or that they dont use OEM parts in there rebuild kits
[they make up there own kits from diffrent suppliers]
SCOTT what was your $45 part? Did you put it on a credit card? did you stop payment?
Did you do the most crappy thing " buy the same part from someone else and send the broken one back to the co. where you got the good one"
yes, people do this stuff.
JON its a LOT easyer to put out lots of little fires then ONE HUGE FORREST FIRE. He's not a stupid man and im sure he has people that tell him not to post.
One day ill get a bad part and i will have to suffer too, but then i will look back and see that there prices have saved/made me $100's and will still order from them.
If you buy and sell 100 pumps you may get 1 or 2 that has problems. If your buying and selling 2000 pumps then maybe your going to get 20.
"feeling lucky,punk?"
Jon
Member Specialist
Ron P. You called me a "punk", I do hope it was not meant in the way I think it was but more as a general saying since I have nothing against you or Envirospecs'. ( if you have a problem with me Email me what it is and we can clear it up privately).
As I have said I have bought from them in the past, had only one very small problem and it was returned without a problem too.
Perhaps I am wrong but if you buy based on a projected sales for the year and business was not as great as projected why someone would not store the unused chemicals till next year, most will not go bad if stored according to the manufacturers instructions.
Correct me if I a wrong since I do not do deck work nor house cleaning, I do know the degreaser I use does not go bad, I also know the enviromental cleaners I am testing do not go bad either according to the manufacturers.
Now as for the first post in this forum, John did explain to me what Douglas Hicks last order was and I assume it was that order that he had a problem with, I also know there are two sides to every story and both sides will always claim to be the right one, I have not taken sides here, I simply mentioned if he had a problem to contact the credit card issuer and stop payment till it is resolved.
I do not think that is slander nor harmful to someones business, it is simply a tool in getting problems corrected. I have not asked Douglas Hicks his side and I am sure whatever it is would be the same as what John Allison told me.
As for Mr. Allison not replying here, let me quote his words as he said them to me in his Email:
We will not participate in this sort of dialogue. We help more people stay in this business than anyone and will continue to do so. But one thing we will not do is let someone take shots at us and then buy from us.
Those are his exact words to me, copied right from the Email. My question to him was is he saying he does not want my business anymore, that he does not want me to buy from Envirospecs", I was hoping he would reply but by not replying that pretty much answers my question for me.
I still say it would make him a better businessman to offer his help here on this and other boards but as he said it will not come to be.
Jon
As I have said I have bought from them in the past, had only one very small problem and it was returned without a problem too.
Perhaps I am wrong but if you buy based on a projected sales for the year and business was not as great as projected why someone would not store the unused chemicals till next year, most will not go bad if stored according to the manufacturers instructions.
Correct me if I a wrong since I do not do deck work nor house cleaning, I do know the degreaser I use does not go bad, I also know the enviromental cleaners I am testing do not go bad either according to the manufacturers.
Now as for the first post in this forum, John did explain to me what Douglas Hicks last order was and I assume it was that order that he had a problem with, I also know there are two sides to every story and both sides will always claim to be the right one, I have not taken sides here, I simply mentioned if he had a problem to contact the credit card issuer and stop payment till it is resolved.
I do not think that is slander nor harmful to someones business, it is simply a tool in getting problems corrected. I have not asked Douglas Hicks his side and I am sure whatever it is would be the same as what John Allison told me.
As for Mr. Allison not replying here, let me quote his words as he said them to me in his Email:
We will not participate in this sort of dialogue. We help more people stay in this business than anyone and will continue to do so. But one thing we will not do is let someone take shots at us and then buy from us.
Those are his exact words to me, copied right from the Email. My question to him was is he saying he does not want my business anymore, that he does not want me to buy from Envirospecs", I was hoping he would reply but by not replying that pretty much answers my question for me.
I still say it would make him a better businessman to offer his help here on this and other boards but as he said it will not come to be.
Jon