Super Swivel SUPER SALE

Clear Shine said:
Bill, are these still on sale? I called the first day you posted to order and the girl didnt have the pricing special and she said you would call me back. 256-683-6556. If you call, I probably won't answer, as either I STAY on the phone or don't answer out of state ((or local for that matter)) calls unless they leave a message. If you call, leave me a message and I will call you right back. I literally get 10-15 out of state calls a day trying to sell or scam me something.
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You should get Aprils answering service, they filter all that stuff.
 
Doug Rucker said:
You should get Aprils answering service, they filter all that stuff.
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That's just it Doug, that's part of the process of knowing who MY customer is and pre qualifying them. If they are impatient and call 2-3 times without leaving a message, and then they finally do leave a message, 7 out of 10 times they are going to be difficult customers and want it done yesterday for next to nothing. The ones that leave a message and I can read a little into the tone of their voice helps me read the customer before I talk to them. I quit calling people who don't leave a message back. 9 times out of 10 it's someone who is price shopping. Price shoppers are DEFINITELY not my customers. The professional pressure washers in my area, we all charge roughly the same, so they want $99 hacks. I may answer the phone some when I am slower but definitely not this time of year.
 
Clear Shine said:
That's just it Doug, that's part of the process of knowing who MY customer is and pre qualifying them. If they are impatient and call 2-3 times without leaving a message, and then they finally do leave a message, 7 out of 10 times they are going to be difficult customers and want it done yesterday for next to nothing. The ones that leave a message and I can read a little into the tone of their voice helps me read the customer before I talk to them. I quit calling people who don't leave a message back. 9 times out of 10 it's someone who is price shopping. Price shoppers are DEFINITELY not my customers. The professional pressure washers in my area, we all charge roughly the same, so they want $99 hacks. I may answer the phone some when I am slower but definitely not this time of year.
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I'm just the kind that returns every call because I just never know what it could lead too. I agree, knowing your customer is KEY.
 
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