For the most part Donte,..I don't even have to shake hands,The hand shake is a common courtesy gesture more than anything. .Been doing it this way for 20 years. The hole in the siding isn't a good argument,..in my experience,.the customers who call for these services aren't trying to get something for nothing,..if you show them pre-existing damage,..they aren't likely to come out screaming you damaged their siding,...and if you have had that experience,.sucks to be you.
I like casual,..and if it bites me someday,.so be it. Not that concerned about it,.that's what insurance is for.
I don't have advertisement on my rig or my clothes(Professional Rig and clothes though).. I look at work in casual clothes,..I don't do estimates,.I give solid prices,..I also go to every house to look at work,.and try to meet with the customer in person,..they like that. The only time I even write anything down for them is if they have a laundry list of things to,..or it's gonna be a while until we get there,,..even then,.it's just for reference. Or if it's something has to be voted on by a board. Even then,..lately,..one person gets the price from me and relays it to the rest. . I do lots of stuff "wrong',..but it works very well for me. In my experience,..customers don't like stuffy,..buttoned down types who have to have signatures for contracts and waivers for everything they ever do.
*I realize there are places that like all this formality and don't fault anyone for doing what seems proper,.Just glad I'm able to run my business the way I do. I probably wouldn't make it if I had to be what many consider a real professional,.,Ha,Ha,..
I throw in lots of work in as well,..stuff I know many would consider up-selling,...Just shows people everyone isn't out to soak them for every little thing,..and people like that.
With that said,..my work ethic covers my sorry a** for all the wrong things I do.
Jeff