Last year was my first year in business and by some stroke of luck I landed a contract with a major sit-down food chain. I was given 13 locations. I only pressure wash part time, so this was a big deal for me. I always received positive feedback after we completed a job. This year I found out that the regional manager that I dealt with left the company. I immediately contacted the new manager, who happended to be the manager of one of the locations I cleaned last year. He was excited to talk to me and actually told me that they were going to give me 7 more stores. This was back in March. I have not heard from him since then and despite leaving him a message every week, I cannot get a return phone call. I have a pretty good relationship with some of the restaurant managers, and they don't really have any info for me. This past week, I was talking to one of the local managers and he told me where the regional manager was that day. I called that restaurant and the person who answered the phone said he was in and asked who was calling. A minute later he came back on the phone and said that the regional manager was busy and that he would call me back...of course I did not receive a return call. I have never experienced this before, so I don't know if I lost the contract, if they have cut it out of the budget, etc. Anyone ever run into a similar situation? Any advice on how to get a return phone call without pissing the guy off by calling every week?