How often do you contact support at Payment Gateway in Bangladesh?

[Capitao4435]

I’m choosing a payment gateway for my online store, and one of my key criteria is quality support. The previous gateway only offered support in English during business hours. Whenever a problem arose in the evening or on the weekend, I had to wait until the next day to get help, which was very stressful, especially when customers complained that their payments weren’t going through. Because of such delays, I once lost several orders when customers simply went to my competitors.

 

[Capitao4435]

I’m also wondering if there’s a difference between technical and payment-related issues. I’ve heard that some payment gateways respond quickly to general questions but are unavailable when it comes to delayed payments. This is important to me because I most often have questions about payments.

 

[Teo99]

I launched my own online clothing store two years ago. During that time, I’ve switched payment gateways twice, specifically because of support issues. One of them didn’t respond for three days. When they finally responded, it was in a different language. Now, I’m using the service A-Pay the page our BD partners shared, and the difference is immediately noticeable. They offer 24/7 support in Bengali, which is important to me personally. When there’s an urgent payment issue, it’s easier to explain in my native language. I reached out to them a month ago with a question about settlement, and they responded via live chat in about twenty minutes and resolved the issue right away. There were absolutely no delays due to technical issues. What payment gateway are you using right now?