From Phil Ackland

It had to be the Grease Hoobies, Josh. Those mysterious little creatures who live in exhaust systems.
They are the same ones that steal (or move) your tools and blow out you lighting late at night. I never have understood why Workers Comp will not provide compensation to workers who are cut by them while working on these systems.
I guess from time to time they get upset, for what ever reason, and instead of taking it out on exhaust cleaners (like a lot of others) they riot and burn their own houses down.
 
mbryan said:
We are seen in the same light as auto mechanics, not many customers really know what we do and even fewer of them check to make sure that we are doing the job right. This puts an incredible burden on the cleaner to self impose standards which may or may not be acceptable to an AHJ. If we were in the limelight like HVAC technicians or plumbers, there would certainly be a standard to uphold in the quality of our work, but it is very easy for us to not do our jobs right simply because nobody is going to know if we didn’t.

How many calls has anyone ever gotten saying that “You didn’t clean my system to bare metal” I would guess close to none ( I actually got one of those but that is a different story for another day), but how many times have you gotten a call saying “You guys left a mess” I would say you can remember more than a few of those. So what happens is you focus on making sure that you make the guys kitchen look really clean so you won’t get woken up the next day when our actual job is make his exhaust system really clean.

To put it plainly, our customers are ignorant. 99% of them have no idea what we do and don’t care if their systems are cleaned to bare metal as long as their exhaust system is running, there is no mess in the kitchen and they have an invoice to show the insurance company that the system was “cleaned”. The customers need to be educated and they in turn will demand quality service from us.
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matt ,i agree i went behind a guy this morning that did a friend of mines exhaust and hood(just last night....system not used yet)...the hood looked good but once we inspected further we found the duct was full of grease as was everything but the hood,the filters were not even done well ....point is he has been doing hoods all over my home town and i guarantee all were done this way,thats another reason i am considering getting into the buisness !!!!!
 
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