Justin:
I hope I haven't given the impression that I am out looking for savings alone. Sure, cost is important to me, since money is tight. However, I am learning that support and service is worth the extra expense in some cases.
Yes, if I can find a good deal on something that doesn't require support or service after the sale, I'm going to take it. At this point in the building of my company, I don't have the luxury of paying more than absolutely necessary. I'd LOVE to have one of your hose reel setups, but I can't justify the cost at this point. When I can, you'll have my order. Until then I have to make do with the cheap reels and my homemade reel stand. I'd love to have a Landa washer, but until I can afford it, I will use what I've got.
I'm not in the market for a washer, and when I do find myself looking for another washer, it will be because I have worn this one out and that should mean that money isn't as tight as it is right now. I'm in the process of starting this company, and am subsidizing it with money I'm earning elsewhere. That means that I may have to sacrifice support for price.
Yes, I bought my rig used from someone getting out, and thus have no paid service or warranty on the machine. However, it was the only way I had at the time to get the equipment I needed. As I have already found, that means I have to do the best I can to figure out problems, and I'm very thankful there are resources such as this board, your board, and others, to help me with that. Without the help and guidance you and many others have given, I'd be just another guy with a truck and a home depot pressure washer muddling through how to do this the best I can. For that, I thank everyone who has given of their knowledge and experience on these boards. I hope at some point I can give back at least as much as I have taken.
I agree with you on the state of things in this country. I'm a big advocate of buying American made products, and supporting American owned companies. Sometimes its hard to tell just who you're supporting these days. You can buy an import car that was made in the US, and you can buy an American car that is full of parts made overseas.