Customer Blew Us Off

J

John Doherty

New member
This job was scheduled for June 10, 2008, house was going on the market.

We called the night before as a reminder and the women tells me the roof was already done. I had some choice words for them about not having at least the courtesy to cancell etc.

Drove by it today, house still for sale, and what a great job they got, ha ha jerks.
 

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Wow I could have done better than that blind folded and with one arm tied behind my back......lol. Thats ok I had a customer get his cousin to power wash hhis roof for 50 bucks... looks well....... looks RUINED!
 
I had one this week that pushed us to do a roof wash ASAP. Swapped the schedule around to do it 2 days after she called and we had to postpone for one day due to 40 mph+ wind gusts to prevent plant damage to her or the neighbors property. She says "just forget it' I'll get someone else.

We all get them. My fault for not having a cancellation clause with a cost. But who really wants a customer like that. She would probably call next spring and claim I killed her exotic rose bush. You can't dwell on the bad ones.
 
IndyExterior said:
I had one this week that pushed us to do a roof wash ASAP. Swapped the schedule around to do it 2 days after she called and we had to postpone for one day due to 40 mph+ wind gusts to prevent plant damage to her or the neighbors property. She says "just forget it' I'll get someone else.

We all get them. My fault for not having a cancellation clause with a cost. But who really wants a customer like that. She would probably call next spring and claim I killed her exotic rose bush. You can't dwell on the bad ones.
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I'm almost happy when people do this. They save you from all the other headaches that they would put you through!
 
All of our residential jobs require a credit card to hold an appt. We have a 24 hr policy. Cancel inside of 24 and there is a cancelation fee. Plan and simple. If they are really gonna use your service, they will hold the spot with a card. This way when we get there and they forgot or had someone else do it cheaper we charge them a cancelation fee. It works for us anyways. Once you get that card they don't jerk you around!!!
 
Looks like they got what they deserved, a horrible job!!!!
 
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