jon chapman
New member
Sirroco. Jerry that is.
Que Flat and Scruggs.
Had a problem with a burner unit that I called Jerry about. After 15 minutes of helping me trouble shoot, Jerry asked me what kind of unit it was. It dawned on me that I hadn't told him that it was his skid we were dealing with. He was going to take however long it took to walk me through fixin the problem even he thought it was another manufacturers. He Said people call him all the time about other units. He just helps them out.
So now that we established that it was his skid and an hour and a half later, (the time spent being in direct correlation to the mechanical dim-wittedness of the person on this side of the phone,) Problem was solved and Jerry got a part sent to the local grainger for pick up.
Which leads to another issue. Whenever I've needed a part, Jerry has it ready for pick up at the local grainger, saving me a decent amount in shipping. Last part he sent, I checked their catalog, and it was 30 percent cheaper buying through him!
Now how many manufacturers take the time to answer the phone, spend time trouble shooting not only his own products but others as well, and try to save you money too!
Buy sirrocco. Buy Bully Dog.
'Nuff Said.
Que Flat and Scruggs.
Had a problem with a burner unit that I called Jerry about. After 15 minutes of helping me trouble shoot, Jerry asked me what kind of unit it was. It dawned on me that I hadn't told him that it was his skid we were dealing with. He was going to take however long it took to walk me through fixin the problem even he thought it was another manufacturers. He Said people call him all the time about other units. He just helps them out.
So now that we established that it was his skid and an hour and a half later, (the time spent being in direct correlation to the mechanical dim-wittedness of the person on this side of the phone,) Problem was solved and Jerry got a part sent to the local grainger for pick up.
Which leads to another issue. Whenever I've needed a part, Jerry has it ready for pick up at the local grainger, saving me a decent amount in shipping. Last part he sent, I checked their catalog, and it was 30 percent cheaper buying through him!
Now how many manufacturers take the time to answer the phone, spend time trouble shooting not only his own products but others as well, and try to save you money too!
Buy sirrocco. Buy Bully Dog.
'Nuff Said.