Shawn G.
New member
This happened last year, but i wanted to get opinions on the subject.
Our first house wash job we tried to learn everything from this and other boards, and incorporate just about every good idea we could find in to our new market, "house washing".
Well everything went well, and job turned out great, but one comment the customer made caused me to think hard about this.
He told me that everything I was doing to cover myself, and protect his (customer's) property and interests was great, and he was really impressed. But he asked me...."why are you wasting time doing all this stuff, when powerwashing isn't rocket science. Why are you so squirrely, that you think someone will sue for any little problem. Why don't you just do the job and be done with it?"
Of course, I used the lead in to explain that this is what sets a professional powerwash company apart from someone who does not care about customer's property, pets, plants, or anything else but getting paid. And while it is not rocket science, there was a teeny little bit of skill and talent involved.......or else why wasn't he doing it himself....(he took the point).
Most of the stuff I came up with, he hadn't even thought of as a potential problem. I had done an initial visit to look at the job, mailed the proposal, and set up a pre-existing damage report which i went over with the customer. Nothing really out of the ordinary, right?
Has anyone else had their professionalism questioned for acutally being too thorough?
Sorry for the long post.......again.
Our first house wash job we tried to learn everything from this and other boards, and incorporate just about every good idea we could find in to our new market, "house washing".
Well everything went well, and job turned out great, but one comment the customer made caused me to think hard about this.
He told me that everything I was doing to cover myself, and protect his (customer's) property and interests was great, and he was really impressed. But he asked me...."why are you wasting time doing all this stuff, when powerwashing isn't rocket science. Why are you so squirrely, that you think someone will sue for any little problem. Why don't you just do the job and be done with it?"
Of course, I used the lead in to explain that this is what sets a professional powerwash company apart from someone who does not care about customer's property, pets, plants, or anything else but getting paid. And while it is not rocket science, there was a teeny little bit of skill and talent involved.......or else why wasn't he doing it himself....(he took the point).
Most of the stuff I came up with, he hadn't even thought of as a potential problem. I had done an initial visit to look at the job, mailed the proposal, and set up a pre-existing damage report which i went over with the customer. Nothing really out of the ordinary, right?
Has anyone else had their professionalism questioned for acutally being too thorough?
Sorry for the long post.......again.
