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When you take on a commercial property as a contractor, your role goes far beyond simply performing the work you were hired to do. You’re not just there to clean, repair, or maintain — you’re there to protect and watch over the property as if it were your own.
That means acting as the eyes and ears for the property management company or ownership. Spotting problems early, reporting them, and ensuring the property is always presented at its best is part of the job.
When meeting with a potential client:
Encourage your clients to call your referrals and specifically ask about your vigilance. When they hear directly from others that you act like a steward of the property, it will set you apart from every “average” contractor they’ve dealt with.
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Being the Eyes and Ears for Your Commercial Clients
When you take on a commercial property as a contractor, your role goes far beyond simply performing the work you were hired to do. You’re not just there to clean, repair, or maintain — you’re there to protect and watch over the property as if it were your own.
That means acting as the eyes and ears for the property management company or ownership. Spotting problems early, reporting them, and ensuring the property is always presented at its best is part of the job.
Why This Matters
- Builds trust: Management companies and owners want contractors who truly care.
- Adds value: You become more than “just another vendor” — you become a trusted partner.
- Reduces problems: Early detection of damage, hazards, or issues saves money and headaches.
How to Convey This in Your Sales Process
When meeting with a potential client:
- Make it clear that your commitment goes beyond the job description.
- Share stories of times you’ve caught an issue and saved the client time, money, or liability.
- Explain that many contractors talk the talk but don’t walk the walk — you do both.
- Emphasize accountability: When their references call your past clients, they should hear consistent stories of your attention to detail and proactive communication.
Pro Tip:
Encourage your clients to call your referrals and specifically ask about your vigilance. When they hear directly from others that you act like a steward of the property, it will set you apart from every “average” contractor they’ve dealt with.