RustyACE
President CHDCA
Yes, very interesting.
He underbid the job and once he cleaned it once, realized his mistake and then raised his price for the next cleaning only to have the customer balk at having to pay the fair price for the 2 stacks.
We call them price jumpers and they are about as loyal to you as democrats are to the republicans.
I'm sure that as soon as another company comes along and offers to clean this exhaust system for less they will jump from you (Karen) to the next company and unfortunately they'll be scraping your sticker off to place theirs and so the cycle will repeat till all of the hood cleaners in that area keep quoting a price that is fair for that job.
Cleaning a system after someone else didn't get the job back doesn't mean that all of the systems that were cleaned by your competitor aren't being cleaned; it just means that the system that you got back wasn't being cleaned to the satisfaction of the customer. The customer has the right to choose you or any other hood cleaner.
Now I'm not going to defend the actions of every member of our association. We are all individuals and have each been trained how to properly clean all accessible areas of a kitchen grease exhaust system to bare metal. We have stepped up to the plate and try to provide a high quality service for a fair price. Does that mean that every time we clean and that every customer will be happy? No. It just means that we learn from that experience and try to apply what we have learned to the next situation.
I'm glad to hear that you got this customer back. Maybe they have learned that price isn't everything and that quality of work far outshines any low price that they may have paid. It has also probably made you think more about the value of each customer and what you can do to keep them happy with your service. These are some of the values that we try to instill in the members of our association. Some pick up on this value quicker than others.
He underbid the job and once he cleaned it once, realized his mistake and then raised his price for the next cleaning only to have the customer balk at having to pay the fair price for the 2 stacks.
We call them price jumpers and they are about as loyal to you as democrats are to the republicans.
I'm sure that as soon as another company comes along and offers to clean this exhaust system for less they will jump from you (Karen) to the next company and unfortunately they'll be scraping your sticker off to place theirs and so the cycle will repeat till all of the hood cleaners in that area keep quoting a price that is fair for that job.
Cleaning a system after someone else didn't get the job back doesn't mean that all of the systems that were cleaned by your competitor aren't being cleaned; it just means that the system that you got back wasn't being cleaned to the satisfaction of the customer. The customer has the right to choose you or any other hood cleaner.
Now I'm not going to defend the actions of every member of our association. We are all individuals and have each been trained how to properly clean all accessible areas of a kitchen grease exhaust system to bare metal. We have stepped up to the plate and try to provide a high quality service for a fair price. Does that mean that every time we clean and that every customer will be happy? No. It just means that we learn from that experience and try to apply what we have learned to the next situation.
I'm glad to hear that you got this customer back. Maybe they have learned that price isn't everything and that quality of work far outshines any low price that they may have paid. It has also probably made you think more about the value of each customer and what you can do to keep them happy with your service. These are some of the values that we try to instill in the members of our association. Some pick up on this value quicker than others.
