Wesley Teston
New member
After 15 years of business, I'm thinking of hiring some office help. My wife does the books but I would like to have some help dealing with the day to day stuff.
Benefits of secretary:
- All calls answered (no VM)
- Buffer between myself (owner) and customer. Customers that I have had for years, we have developed a good working relationship. Downside to that for me is, they do not hesitate to ask for me to "throw this in" or "while your guys are here" can they get this. Obviously if it takes less than 10 or 15 minutes we are going to do it at no additional charge. On jobs that may take slightly longer and customer is talking to secretary they are less likely to ask for a freebie or if they do my secretary will let them know the additional cost without the personal relationship affecting price. ***Please understand I love my customers but this is just a peeve that I have that has always bothered me.
- Less Burnout for me! This would be a huge benefit!!
Give me your feedback on pros/cons that I may not be aware of. Thanks.
Benefits of secretary:
- All calls answered (no VM)
- Buffer between myself (owner) and customer. Customers that I have had for years, we have developed a good working relationship. Downside to that for me is, they do not hesitate to ask for me to "throw this in" or "while your guys are here" can they get this. Obviously if it takes less than 10 or 15 minutes we are going to do it at no additional charge. On jobs that may take slightly longer and customer is talking to secretary they are less likely to ask for a freebie or if they do my secretary will let them know the additional cost without the personal relationship affecting price. ***Please understand I love my customers but this is just a peeve that I have that has always bothered me.
- Less Burnout for me! This would be a huge benefit!!
Give me your feedback on pros/cons that I may not be aware of. Thanks.