Reider
New member
On another thread about sales people, Ron talked about how we need systems in place before even thinking about sales people. That hit home with me, because I have some systems in my head, but nothing concrete or written down. So one of my recent goals is making sure I understand this concept and fine tune it so I can run my business and not have the business run me.
From my understanding (correct me if I'm wrong Ron), systems are the foundation of franchises. I'm not looking to develop a franchise, but I've read that 75% of franchises succeed in the first 5 years as compared to 20% success rate for non-franchises. This seems to be direct correlation of the concrete systems franchises have developed.
So my thought process now, is to develop a business operations system just like a franchise would. My hope is that it will allow me to quickly get away from the wand, get away from managing and allow me to be a true entrepreneur. This will also allow me to spend the time I want to with my family instead of juggling multiple responsibilities.
My question is what are the categories or items that any of you have formally developed? Systems I can think of are:
technician systems for specific jobs - house wash, wood, concrete, condos, warehouses, etc.
technician daily routines
management systems
sales systems
marketing systems
customer service systems
maintenance systems
I appreciate any guidance on developing a master operations manual for my business. Examples would also be great if you would be kind enough to email me at jason@waterdogrestoration.com. Any examples would be strictly confidential. Phone calls are best for me after 3:30 because I'm still teaching full-time. My goal is to quit teaching and go full-time within 2-years, but hopefully sooner. I love this business!
From my understanding (correct me if I'm wrong Ron), systems are the foundation of franchises. I'm not looking to develop a franchise, but I've read that 75% of franchises succeed in the first 5 years as compared to 20% success rate for non-franchises. This seems to be direct correlation of the concrete systems franchises have developed.
So my thought process now, is to develop a business operations system just like a franchise would. My hope is that it will allow me to quickly get away from the wand, get away from managing and allow me to be a true entrepreneur. This will also allow me to spend the time I want to with my family instead of juggling multiple responsibilities.
My question is what are the categories or items that any of you have formally developed? Systems I can think of are:
technician systems for specific jobs - house wash, wood, concrete, condos, warehouses, etc.
technician daily routines
management systems
sales systems
marketing systems
customer service systems
maintenance systems
I appreciate any guidance on developing a master operations manual for my business. Examples would also be great if you would be kind enough to email me at jason@waterdogrestoration.com. Any examples would be strictly confidential. Phone calls are best for me after 3:30 because I'm still teaching full-time. My goal is to quit teaching and go full-time within 2-years, but hopefully sooner. I love this business!