JDhomeservices
New member
I really enjoy pressure washing, and I believe I am good at it. But despite having many satisfied customers over the years, I believe my lack of organizational skills has by far been my biggest hindrance. The only repeat business I ever get is if customers call me back on their own. And despite the fact that I do a great job for them, they are usually somewhat offended that I usually won't remember who they are by name over the phone, even though I may have only met them once or twice if I have been doing business with them a year or two. (Once for each house wash.)
My question is this, How do you guys keep track of who you've done business with, when they are due for their next cleaning, etc.? Is there some kind of software you can use to store all that information, be notified when it is time to follow up on a house wash, or do a quarterly commercial wash, or whatever? How do you remember who is who if they call you, or if you need to call them? Is there some way you can keep track of who they are, what work you have specifically done for them over the years, and search for their info by name or address if you need it?
Now that I am moving and having to start over, I would like to do this right. I would not have to constantly be looking for new business if I had a database of clients I could follow up with. It sucks to think that now that I am leaving here, I can't sell my business, because I have nothing to sell. But I am a TERRIBLE organizer, and if there is not some kind of software to keep track of this stuff for me, I can not possibly wrap my brain around how I would keep track of this stuff on my own. How do you guys handle this stuff?
My question is this, How do you guys keep track of who you've done business with, when they are due for their next cleaning, etc.? Is there some kind of software you can use to store all that information, be notified when it is time to follow up on a house wash, or do a quarterly commercial wash, or whatever? How do you remember who is who if they call you, or if you need to call them? Is there some way you can keep track of who they are, what work you have specifically done for them over the years, and search for their info by name or address if you need it?
Now that I am moving and having to start over, I would like to do this right. I would not have to constantly be looking for new business if I had a database of clients I could follow up with. It sucks to think that now that I am leaving here, I can't sell my business, because I have nothing to sell. But I am a TERRIBLE organizer, and if there is not some kind of software to keep track of this stuff for me, I can not possibly wrap my brain around how I would keep track of this stuff on my own. How do you guys handle this stuff?