extremecleantn
New member
If anyone is planning on buying a hotsy machine I hope that you read this!
i was convinced by my local supplier several years ago that hotsy has the best warranty of any manufacture out their! "They cover the brass for a lifetime regardless of wash out or freezing!"
last week I started one of our hotsy machines and the head bolt pushed up, this had happened to us in the past where the bolt would slowly work it's way out over time and the threads got messed up and they replaced it that was in the summer I think two years ago, but now since it happened in the winter time they are saying it froze, and we don't cover that anymore! Even though it was protected with every antifreeze full strength!
i have called the warranty department numerous times leaving messages and no one will call me back, so not only the product support sucks, so does the customer service!
i was convinced by my local supplier several years ago that hotsy has the best warranty of any manufacture out their! "They cover the brass for a lifetime regardless of wash out or freezing!"
last week I started one of our hotsy machines and the head bolt pushed up, this had happened to us in the past where the bolt would slowly work it's way out over time and the threads got messed up and they replaced it that was in the summer I think two years ago, but now since it happened in the winter time they are saying it froze, and we don't cover that anymore! Even though it was protected with every antifreeze full strength!
i have called the warranty department numerous times leaving messages and no one will call me back, so not only the product support sucks, so does the customer service!