Transitioning out of the field

Mark 8262

Mark 8262

Residential and Commercial Pressure Washing Specia
I'm sure many of you have faced this. For many years it was just me or me and one helper. Business has been going very well and I now have 3 full time employees plus myself and my wife has quit her job and runs the offices, schedules work, answers the phone and helps with estimates. My problem now is some of my customers only want me to wash there house. Today one my guys got to a job and the customer told him to leave because he wasn't me.

So my question how did you let your customer know that you would no longer be the one washing their house. I need for my customers to start hiring Gulf Coast Pressure Washing and not hiring Mark Sexton
 
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I would show up with my guys in a separate vehicle. Introduce my crew to the customer and make kind of a soft transition. Get the crew and the customer involved in conversation so the customer starts to feel comfortable with them. Other times I could do it on the phone. I think the most important thing is to not surprise them. I think we all have a few that want only us, but unfortunately, there under the same thinking we get sometimes. That we are the only ones that can clean like we do. They just need convincing like we did. Sort a speak.
 
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I try to go out on every job and ck my guys work. The customer feels better when I show up knowing its being done right....
 
Or, you can charge a premium if they want you to do the job. When they make a job order, let them know you will have one of. Your crew do the work, but will be out to inspect. If the insist in you, add on 25%.
 
You don't want me on the job washing. I have people with way more experience who are more qualified. I suppose I'm the exception to the rule. Funny a customer asked me about washing a dumpster the other day. I have to meet on Monday to see why he's not happy. He asked me to bring equipment. I will but my guy will clean Sunday, if I have to break the equipment I have out it will be minor.


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I use to get this all the time. But I would just call the client and explain that we have expanded our company thanks to great customers like you. And my employee was personally trained by me. And he will do just as good of a job.

Typically they would be nervous and first but by the end of the cleaning more impressed because we trained great employees. But it sounds like you should stop by this property while your employee is working to make the customer feel better.

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