The nightmare becomes a reality

mbryan

mbryan

New member
Chris sells this job out in San Bernardino County which is about an hour out of LA. The guy has 4 systems but only wants 2 of them cleaned so he gives him a price for the 2 systems he wants cleaned and writes down a price for the extra 2 systems just in case he wants to have the other 2 cleaned in the future. Our guy shows up at the job (with an extra helper just in case) and starts setting up the 2 systems. "No No you supposed to do all four system!!" Our serviceman says that the bid is only for the 2 systems and shows him the bid. "Chris say all four system, you do all four or forget it" So my guy looks at the 2 extra systems and sees that they arent too bad and figures its better just to get it done. He spends 8 hours with 3 guys and does a bang up job. The guy even leaves and comes back in the middle of the night to watch them work just to make sure they did the extra 2 systems. He leaves without getting the check (big mistake) goes home and emails the guy the before and after pictures. So what happens next you ask?

About 3 pm we get a call in the office:"Your guy was here last night and he didnt do a good job", "he didn't clean anything at all?" we ask. "Right behind the filter is all dirty" he says. "OK we will have him come back and fix whatever is wrong" It turns out it is the same guy that wanted the extra 2 systems for free and the dirty spot behind the filters is a little bit of baked on grease below the filter track above an oven that is pushed up against the filter housing.

If you can't guess which kind of restaurant this is, you need to go back and re do Hood Cleaning 101. If need a hint, take a look at the last picture.
 
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Next time ,tell your guys to tell Mr Wang "No Ticky- No Shirty pay up Grasshopper!" .Tell him your brother is a health inspector in that area,he'll pay up! :eek:
 
Yep! Only time I ever got shorted was with the "Wanger family".
Sometimes its not worth the agrivation.
Funny how they sometimes forget ho to speak english when the job is done.
They seem to remember the American cash to yen conversion though. Hmmmmm?

Half now! Half when job is done! And No, I dont want any Pork flied wice.
Z-GOAT
 
The fact that we did 2 extra systems for free (not part of the bid) AND the fact that we cleaned the hell out of his systems AND gave the guy before and after photos the next morning was irrelavent to him.

The fact that we may have missed a small part of a filter track was all he seemed to care about. - Ungrateful bastard.

Hood cleaning 101 - It shows that if you give some people too much good service it will bite you in the ass. :mad:

Maybe the "DHDS caller ID" method is not such a bad idea after all.
 
I should restate the question in that all who visit this board are honorable businessmen who would never ever turn to such a low-down trick with rats or cockroachs. While we would never do such a thing, have you seen this tried by your competitors, associates, or others? Did those despicable rascals drop the dime on them after introducing the rats? Health dept? Building dept? Just curious, of course.

Richard
 
I don't think rats or cockroaches are something you would have to "add" to most oriental places.In the northeast most Chinese places get their supplies from China town in NYC,and that area is infested with roaches,mice and rats .If most people in some big cities realized how many places have rats ,mice,and roaches they would never eat out again. I remember back in the early nineties,I was in the underground loading area of this fancy mall with valet parking in Westchester county NY,and there were literally herds of big rats running around the dumpster areas under the mall,and in the backhalls behind the stores.This one restaurant I would get to early in the morning,(I drove tractor trailer for Sysco back then,for about 2 years) and they would not clean up the mess in the kitchen from the night before,dirty plates with food still on them stacked by the dishwasher,food scraps on the floor.Honest to god rats running around in the back of the kitchen,and this was in an upscale area.They had 2'' holes drilled in the walls in the kitchen to put rat poison in.This was over ten years ago,but I still can't believe the amount of rat infestation that place had.I wonder what the manager of the restaurant would say to snobby Mrs Vanderbilt having lunch with her snobby friends when a big ass rat ran by their feet!LoL! .
 
We got this kind of code of morals in Mississippi between hood cleaners.. Even though we go out and take accounts left and right from each other we still talk. I cleaned 3 bumper's drive in's one time .. did all of them in one night at $ 200.00 per store. About a week later I was talking to a hood cleaning company out of pelahatchie , MS .. They asked did you go clean the bumpers in our town I said yes , they told me the reason they quit cleaning them is because they never got paid. Well I never got paid either.. the other day I got a call from the owner of 13 bumpers and 6 wesfern sizzlers.. He said you only cleaned 3 of my bumpers and now you don't clean anymore.. I told him I never got paid for those 3 bumpers and I was not cleaning anymore until I got paid..He told me he didnot pay for the 3 because they were not cleaned properly.. He said that when I cleaned them they got dirty to quickly.. He went on to say that after I cleaned them they were dirty within 3 months.. LOL But the other company's cleaning lasted for 6 months.
Well it turns out in this whole state of Mississippi there is no hood cleaning company that will clean bumper's or western sizzler.. this is sad.

If I go down the interstate today I will take some pics of the fan on western sizzler on I-55 it is awful.. grease is actually rolling down the roof and dripping by the entrance door..
I think I'm going to call the health Dept.
 

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