Michael Hinderliter arrived at my house today at about 1pm. We were on the job site by 2pm and by 7:30 Michael had completely restored the roof and completely removed the haze left by the Powdered Bleach Solution.
I explained to Mike that I purchased the Powdered Bleach solely because of Delux’s involvement and backing. My purchasing it had really had nothing to do with A.C.
I never purchase a product because of the “pitchman”, but the company that is behind it.
I can’t thank Michael and Delux Cleaning Supply enough for standing behind their product and the Customer Service that they showed me today. It was great to meet Michael in person and spend some time with him.
You’ll be happy to know that Michael accepted FULL RESPONSIBILITY for this problem and let me know that he has pulled the product and will no longer sell it until he is fully satisfied that this problem will never happen again. He also assured me that he will personally test the next product, if and when that happens, personally and more extensively himself many times and on many different surfaces.
He is also issuing me a FULL REFUND as well as anyone else that has purchased the product.
I would like to thank all of you for your support today and last night. Scott Davis from Confident Roof Cleaning stopped by the job site to offer assistance as did Chris Harwell from Roof Restore. I also talked to many people last night and today by phone including Larry Millette, Ron Musgraves, Chris Tucker, Danny Bates, and some others. In fact, it was Danny Bates who called me last night and told me, ‘don’t worry, Michael Hinderliter WILL take care of this problem,” and that helped to set my mind at ease a little bit last night.
To me this issue is over and I am completely satisfied with the end result. Time to get back to making some cash.
Thanks Again Everyone.