Leaking Hannay hose reel...

I have a Hannay hose reel less than 6 months old. This morning when I started the washer it was squirting water from behind the hose reel handle.
Any ideas?
Thanks in advance.

Maybe a stupid question but is it possible the reel froze? I don't know about in SC but we have had a lot of cold weather here.
 
Call Hannay, they are the best and from my dealings with them they will get this fixed Im sure
 
Well now it is leaking inside the drum...from the back side of handle side. Guess I need to contact them because I took it all apart and can't see whats wrong.
Thought I was buying a quality reel because of everyone else experience with them.



Must be a fluke. Hannay makes great reels. I have one that someone gave me a few years ago and when I got it from him it had been sitting in his backyard for a couple years. I hooked it right up and the electric reel still work just like new. It's been a few years, and the only thing that I've had to do since then was replace a swivel.
 
I think he got it done.

Hanny are the best hose reels made, I am very proud of mine, the electric and manual hose reels by Hannay.
 
Post some pics of where it is leaking from, hopefully a simple fix.
 
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