http://www.serviceinstitute.com/

[Ron Musgraves]

The Customer Service Institute of America has five key goals:
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• To promote customer service as a profession and to improve the level of its practitioner's professionalism through assessment, accreditation and certification. Recognition of members professional standing is provided through use of the CSIA's designatory post-nominal letters (eg MCSIA) and use of our Certified Customer Service Professional logo. Thus improving the pride, motivation and self-esteem of customer service professionals.
  
• To provide people working directly or indirectly in customer service (Public or Private sector), with the education and professional standards that will enable them to reach their full potential in their chosen field.
  
• To promote the International Customer Service Standard (including customer charters) certification program and International Service Excellence Awards programs, which will help Organizations develop and sustain a customer ethos through improvements to the design, delivery, quality and effectiveness of customer service strategies, policies and systems.
  
• To improve knowledge of the components of customer service excellence through research, training and development programs, publications, awards, conferences and customer focus groups.
  
• To provide a voice for customer service professionals and enhance the status of these individuals and customer service issues via the media and public education forums.

</TD></TR></TBODY></TABLE><TABLE style="WIDTH: 98%" border=0 cellSpacing=0 cellPadding=0><TBODY><TR><TD>Contact Us:
Mailing Address:
Customer Service Institute of America
2 Prudential Plaza
180 N. Stetson Street
Suite 3500
Chicago, IL 60601
Phone: 312.268.5855
Fax: 312.268.5801

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http://www.serviceinstitute.com/