FREE Webinar - Hangout Series

Did you miss my Hangout today with Shep Hyken??

Here are a few things we talked about:
-The hand-off from sales to customer service.
-Working through the journey map of your clients.
-Finding the weak links or as Shep calls them - Moments of Misery in your company.
-We discuss how to maximize the Know/Like/Trust theory.
-Maximizing the touch points in your business!
-Retail Sales Amazement.
-German Ping Pong
-Lastly we talk a little about Disney and keeping the park clean.
You can find Shep and I both on twitter:

View the Hangout here: