Email vs. Contact Form

We have both but have never had anyone email us. Every contact comes from the contact form or phone call.

Contact form 100%
 
100% from contact form. Have not had a request via email yet. However, I feel that 95% or more of all my requests come via phone call as most people want instant contact.

This becomes another issue -- availability to provide quotes and information. I always forward my phone to my wife while working so she can answer and get basic info for a quote. Sometimes missing a phone call could miss an opportunity to provide a quote as so many people are just going down a list of contractors. While she doesn't provide the actual quote, she gets everything I need to provide a quick quote (if residential) on my next break or right after work. She will then verify the info on our county property appraiser web site, Bing or Google maps (sq ft, picture of house and property, etc.) for me to see. By her catching the call allows her to "sell" the client a little about our company as well.
 
Having an email on your website, while giving customers the opportunity to send an email directly to you also gets your email published to every spam list known to man.
 
Grant said:
Having an email on your website, while giving customers the opportunity to send an email directly to you also gets your email published to every spam list known to man.
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We HAD ours on our site - got so much spam we had to cancel the email address and get new one.

With that said - it was a LINK, not just text like an address. Seems that if you don't make it a link to actually open to a mail server, it might be fine but I haven't tested that theory :)
 
Allison:

I will reinforce what people have already said. The contact form generates more contact than an email address. And a higher percentage of inquiries from the contact form are business related, as opposed to spam. One benefit of our contact form is that it automatically captures the senders IP address; that allows us to see if the person is from India or Ghana, or in the US.

Hope that helps you out a bit.

--Greg
 
I had spam protection put into my contact form where anyone wanting to submit a completed form must enter a CAPTCHA code. I haven't got hit by computer spam yet.
 
People have to be TOLD what to do. A contact form does that.

Is there a Way to prevent that?
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There is software called a scraper that the sole purpose is to go out on the web and search pages for an email address. the only way to get around this is like we do on craigslist and other sites..... pat @ Domain dot com or something like that so it is not an official email address because of the spaces and punctuation changes.

Do NOT ever put your email address on Craigslist, that is the most widely scraped site in the world.
 
We list our e-mail address and use contact forms only on landing pages. Most contractors just call us after they have visited and looked over our web site. One way to stop spamers as well is to write out your e-mail. "info at soap warehouse dot biz". Not that we do that but it does stop the cut and paste spamers. And CAPTCHA is another great tool as stated earlier. We get very little spam except from sites that we have gone on and had to list our e-mail address to get back information and that I guess turned around and sold it to lots of foreign companies. Ugh
 
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