Christopher
Moderator
I cancelled with Service Magic last year because of bogus leads, the only leads I got were bogus. I called them and cancelled the service and they tried to charge my card for the last 2 bogus leads after I spent a long time on the phone with them and emailing them. Every lead I got from them were bad and I explained that to them.
They sent many emails and a lot of phone calls to talk about keeping me on and I kept telling them to quit calling me that I was not interested and did not want to talk to them, the emails and calls went on for about a month and they would say how they have to have an interview with me and it has to happen so they know what is wrong with their service, blah, blah, blah and I kept telling them that I don't want to spend anymore time with them because at that point it was about 10 hours over the month talking to them (accumulated) of how their service just takes any lead and passes it on to charge you and I kept telling them to just quit calling and emailing me and I just started hanging up the phone on them and then it finally stopped.
Today a guy named Les calls and starts the whole routine how they have changed, those guys that would not return my calls or emails for the bogus leads are not with the company, the system is better, there are numerous more calls for this area, blah blah blah, etc.... I asked him if they fixed the system and he just kept reading from a script it seemed.
They did not fix anything according to what he told me and I told him that but he kept on and on and on and he finally told me "What do you want?" I told him to not call me anymore until they have a system in place to credit my account without me spending a lot of my time on the phone, leaving numerous calls and emails to get my money credited back to my account or my credit card.
He started arguing that he will be the person to talk to about the bogus leads and he will take care of it, I told him that there were 2 guys before that said the same thing but I had to spend a lot of my time on the phone and emails so the system is basically the same to me I told him.
It started to get into a heated phone call and then he would not stop talking and it got to the point of yelling and he finally told me that he is going to "Cancel Me off the list" and then told me that he will get other contractors in the area into the sytem and was yelling louder and louder so I just hanged up the phone.
Wow, Service Magic....... seems like they have not changed for the better, only now their service is now trying to harass the contractors into signing up with them, not too contractor friendly in my opinion.
This is what happened to me, some guys out there have had some luck with them, maybe in other parts of the country they have quality employees and do a good job to help the contractor or maybe there are good leads but here it is a smaller market and all the leads were bogus.
They sent many emails and a lot of phone calls to talk about keeping me on and I kept telling them to quit calling me that I was not interested and did not want to talk to them, the emails and calls went on for about a month and they would say how they have to have an interview with me and it has to happen so they know what is wrong with their service, blah, blah, blah and I kept telling them that I don't want to spend anymore time with them because at that point it was about 10 hours over the month talking to them (accumulated) of how their service just takes any lead and passes it on to charge you and I kept telling them to just quit calling and emailing me and I just started hanging up the phone on them and then it finally stopped.
Today a guy named Les calls and starts the whole routine how they have changed, those guys that would not return my calls or emails for the bogus leads are not with the company, the system is better, there are numerous more calls for this area, blah blah blah, etc.... I asked him if they fixed the system and he just kept reading from a script it seemed.
They did not fix anything according to what he told me and I told him that but he kept on and on and on and he finally told me "What do you want?" I told him to not call me anymore until they have a system in place to credit my account without me spending a lot of my time on the phone, leaving numerous calls and emails to get my money credited back to my account or my credit card.
He started arguing that he will be the person to talk to about the bogus leads and he will take care of it, I told him that there were 2 guys before that said the same thing but I had to spend a lot of my time on the phone and emails so the system is basically the same to me I told him.
It started to get into a heated phone call and then he would not stop talking and it got to the point of yelling and he finally told me that he is going to "Cancel Me off the list" and then told me that he will get other contractors in the area into the sytem and was yelling louder and louder so I just hanged up the phone.
Wow, Service Magic....... seems like they have not changed for the better, only now their service is now trying to harass the contractors into signing up with them, not too contractor friendly in my opinion.
This is what happened to me, some guys out there have had some luck with them, maybe in other parts of the country they have quality employees and do a good job to help the contractor or maybe there are good leads but here it is a smaller market and all the leads were bogus.
(*)*&^*&^*&^*^%^&%$&% - enuf said about Service Magic. And we used to be BIG fans 
