Yes I tried to impress him with the knowledge I gained through Delco's school of Exhaust Cleaning and PWI back then when all this happened. I was fairly fresh out of school. No I didn't learn how to fire off questions like that from Delco they are a professional organization. Unlike me that particular night, I quess it was the redneck in me that reared it's ugly head, I could barely understand his english and I spent 17 years in Asia Pacific. I'm sure sometimes you get a little hot under the colar after crawling through, up and down, over and around inside the area above the hood. Document your findings and explain in detailed lamen terms to help justify the estimates high price tag. He insisted we drink beer with him while I tabulated the estimate and kept asking me to call him Charlie (he was Vietnamese). I took this as a good sign we had his attention. So I explain what needs to be done to ensure all contaminates can be removed from the system and I give an estimate in how many hours it will take and why access panels need to be installed and how superior our service is compared to what we've seen of his current cleaning company that does not have the skill or knowledge, if they did they would have already taken care of the issues or atleast brought it to his attention through their CYA documentation.
After going through all that he has the audacity to tell me he would take information and find someone cheaper.
Bottom line folks: for the non-incorporated Mom & Pop Ops is give me my hood sticker and invoice: lowest bidder wins the race.
If only Sam Kinnison had been a better shot back in Danang.