No not at all. Customer service was the biggest. 100% satisfactions. If a customer calls and says they are happy but a window or spot on the house or concrete is still a little dirty we go back the very next morning and redo the house wash and or concrete. That is just our policy and customers like to know you stand behind your work. Looking, acting and talking the most professional from the look of your company vehicle inside and out ( it doesn't have to be new ours isn't but just be clean and appealing) how you and your employees dress. You are selling yourself and if you do not have confidence in ourself others wont either. People may disagree with me but we look at a sell as building a relationship especially commercial. We have great relationships with our regular service customers. I stop in from time to time to drop off donuts, candy, just talk, or see how business is. All this being said you can look the look but all that will not get you anyway if you are not able to provide the service you tell the customer you will. When you are speaking with a customer be up front never over promise your services and create a sells pitch and use in every time.
