Tony Shelton
BS Detector, Esquire
We've bought a lot of Cox Reels, a lot of manuals and three electrics.
In 2010 and 2011 we bought three electric reels from Hosepower USA.
They advertise a 2 year warranty.
I bought one of them Jan 31, 2011 for Tom in Tucson and delivered it to him in July.
He has had it sitting till just recently when he finally installed it on his trailer.
The thing won't unwind. It is bound up at the motor. He has been unable to use it at all.
The warranty is up today.
I spent all day on the phone back and forth with them yesterday while Hosepower looked for a phantom PO number for them that they can't find.
I faxed my receipt and sent them the serial number.
According to them the unit was built (as was my other two) in 2007. They are claiming their warranty is only good for two years from the date of manufacture.
I've never heard such a ridiculous thing. If that is right, I bought three reels that were already a year out of warranty when I purchased them brand new and still in the crate.
I spoke to Christie and her boss John and got the same BS from both of them.
I would suggest that you distributors decline any reels that didn't just come off the assembly line right before you deliver them to your customer.
I, personally, will never buy another reel of theirs again.
In 2010 and 2011 we bought three electric reels from Hosepower USA.
They advertise a 2 year warranty.
I bought one of them Jan 31, 2011 for Tom in Tucson and delivered it to him in July.
He has had it sitting till just recently when he finally installed it on his trailer.
The thing won't unwind. It is bound up at the motor. He has been unable to use it at all.
The warranty is up today.
I spent all day on the phone back and forth with them yesterday while Hosepower looked for a phantom PO number for them that they can't find.
I faxed my receipt and sent them the serial number.
According to them the unit was built (as was my other two) in 2007. They are claiming their warranty is only good for two years from the date of manufacture.
I've never heard such a ridiculous thing. If that is right, I bought three reels that were already a year out of warranty when I purchased them brand new and still in the crate.
I spoke to Christie and her boss John and got the same BS from both of them.
I would suggest that you distributors decline any reels that didn't just come off the assembly line right before you deliver them to your customer.
I, personally, will never buy another reel of theirs again.