Problem with Russ Johnson

I

IndyExterior

New member
So I'm having trouble with a hot box I didn't buy from Russ. In fact the internet outfit I bought it from is MIA. I had a problem with it a week ago. I call Russ and describe the symptoms. This trouble shooting can be trouble when you the unit in front of you. I don't know how he does it over the phone. But after a couple of rounds of calls he figured it out and I had my machine back up making money.

I need to apologize to Russ for getting busy and not calling him back and thanking him.

You guys thinking about buying equipment need to consider service after the sale. The only problem I have with Russ is he's 2 hours away. Even with that any new equipment or anything that needs hands on service I would go to him before I'd use the locals.

Let's see how many views we get with that headline.
 
Russ has helped me a lot over the phone on old equipment that I did not buy from him, I got a very good deal on it locally from another contractor but found out it needed a lot of work.

Russ gave me some great ideas of how to fix the equipment and also how to use the 110 volt skid as a hot box for another machine!

Thanks Russ!
 
The other Russ (Not Me) is a great guy and a good friend, he has helped me many times over the phone and gave great prices on repair parts as well, dont go to his site or you wont know what all he can do, his site is simple and does not compare to what the guy has right at his finger tips!

I promised him after all the help he gave us keeping our other equipment running that the next machine would come from him (and he didnt tell me I needed to buy from him I just wanted to), so I just bought two machines and two surface cleaners instead, Thanks Russ for all you do for all of us!
 
Yes Russ is a great guy. My machine went down on Memorial Day and I just called him to leave a message. He answered his phone! About 6 hours of phone calls I was up and running. Stii owe him an ice cold beer. Hope he is in Charleston so I can return the favor. Thanks RUss for everything
 
Buy from Russ or Don't Call him for advice unless your at least going to purchase the replacement parts from him is the moral of this story. Russ is too nice of a guy to come out and say that but it has to be said. Its like a customer calling you to find out about washing their concrete, getting you to price and sell it only to let their friend do the work for your price
 
Chris Tharpe said:
Buy from Russ or Don't Call him for advice unless your at least going to purchase the replacement parts from him is the moral of this story. Russ is too nice of a guy to come out and say that but it has to be said. Its like a customer calling you to find out about washing their concrete, getting you to price and sell it only to let their friend do the work for your price
Click to expand...


This happens all the time to me from the painting end too because I love painting and would rather some hack do it right than to screw up and have homeowners say painters are drunk idiots... :shocked:
 
russ is open 24/7 so you guys can call him any time you want...sorry russ. i have bought more from russ this year than any other and it is because of the support that you get with the sale. i wish i was a larger operation and could give him more business. he doesn't have a fancy catalog or a million dollar website but what he does offer is priceless.

rando
 
offdutyfireman said:
I too called Russ and got advise for free. Guess where my next purcharse will be from. On the flip side, the last email I got from envirospec said the will no longer offer tech advise if you have not purcharsed from them. Great way to attract new customers. Paul hasn't been gone a month and they start this up.
Click to expand...

Russ will give free Advice
 
Last week I was having a problem with a fuel pump, Russ called me at 930 at night and he had the problem fixed in like 2 min. I didn't expect the after hour call
 
IndyExterior said:
I need to apologize to Russ for getting busy and not calling him back and thanking him.
Click to expand...

It's quite alright. You're welcome, I am happy I could help.


bhenson said:
Stii owe him an ice cold beer. Hope he is in Charleston so I can return the favor.
Click to expand...

I'll be there to collect that and several more. Just stay away from Ron and those candy flavored shooters. He'll kill ya.

rando said:
russ is open 24/7 so you guys can call him any time you want...
Click to expand...

Call me at 2 in the morning and see what happens...:butcher:
 
Russ Johnson said:
Call me at 2 in the morning and see what happens...:butcher:
Click to expand...

See what happens? A couple of people say nice things about him and he gets all uppity.
 
Free Pressure washer Tampa

Chris Tharpe said:
Buy from Russ or Don't Call him for advice unless your at least going to purchase the replacement parts from him is the moral of this story. Russ is too nice of a guy to come out and say that but it has to be said. Its like a customer calling you to find out about washing their concrete, getting you to price and sell it only to let their friend do the work for your price
Click to expand...

When I heard he help out with the Hot Water Skid give away at Tampa. I knew this guy really wanted the best for us at pwi.

Myself I would never call him if I didnt buy something from him. His knowlege is well beyond most on this board and he is willing to share it.

I total agree with you Chris
 
You must log in or register to reply here.
Back
Top